Job Title Customer Experience ConsultantJob Description Summary C&W are hiring for a customer service professional to join us on a part time (21 hours per week) basis, working onsite at Herston Quarter.Job DescriptionC&W currently have a vacancy for to join our onsite Customer Experience team at the Herston Quarter facility. Working as part of a team of 3 the role will be responsible for:About the Role
- Manage all aspects of the Help Desk for incoming calls and emails, passing on messages/jobs to the site team as required
- Monitor the group email inbox and prioritise and triage correspondence
- Notify technicians and the Operations teams when urgent requests arise
- Reception duties, such as signing in and out contractors, checking on induction status etc.
- Focus on the Customer Experience, using the frameworks and training provided, with the intent of reducing Customer effort
- Ensures that a world class customer service experience is delivered regardless of interaction type e.g. face to face or virtual/remote resource depending on client requirement
- Prior experience working in a customer facing role
- Positive, "can do" attitude, willing to go the extra mile to ensure a positive experience
- Available for 21 hours per week on a rotating Mon-Fri roster, between the hours of 8am-6pm
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion