AddressThe Australian College of Nursing (ACN) is the national, professional body representing, educating and connecting Australia's vibrant community of nurses. At ACN, we're proud of our diverse and dynamic workforce and are looking for similarly dedicated individuals to join our team.
We are committed to high performing teams, which is why ACN offers:
- Dynamic, fast-paced working environment with a results-driven team
- Hybrid work environment
- Fantastic range of employee benefits, monthly ADO, 10 Days of Christmas Shutdown leave each year, and many more!!
With a strong focus on 'Shaping Health, Advancing Nursing' – improving the careers of nurses and subsequently the quality of patient care in the community – you can be sure that you are joining an organisation that makes a positive impact.
So if you are looking to be part of a high performing team within an affirmative and learning based culture, ACN is looking for you!
The Customer Experience Officer (CXO) plays a pivotal role in championing and enhancing the overall Customer Experience across all touchpoints of the organisation. The primary purpose of this role is to implement initiatives that drive customer satisfaction, loyalty, and advocacy. The CXO will work collaboratively with cross-functional teams to ensure seamless customer journeys and deliver exceptional service that exceeds customer expectations.
The CXO role will be providing the first point of customer contact, assisting with membership, scholarship, events enquiries, requests, and transactions. The positions will operate within a high-volume environment and will be required to provide high quality customer service.
The Customer Experience Officer plays a critical role in driving customer-centricity, promoting a positive brand reputation, and contributing to the organization's growth and success.
To be considered for this exciting role, you will need to meet the following selection criteria and demonstrate how you meet these in a covering letter:
Please note applications that do not include a cover letter addressing all the selection criteria and a CV will not be considered.
Essential Criteria
- Proven experience (3+ years) in Customer Experience, contact centre or customer service, or related roles.
- Excellent communication and interpersonal skills, including an excellent telephone manner and the ability to interact positively with a variety of internal and external stakeholders.
- Proven problem solving and time management skills.
- Demonstrated ability to multi-task in a high volume and deadline driven environment whilst maintaining a high standard of work.
- Clerical/administrative experience and a thorough knowledge of office procedures
- Demonstrated high-level computer skills and proficiency in the use of Microsoft Office software.
- Proven ability and willingness to work collaboratively with a diverse group of internal and external customers.
- Demonstrated ability to contribute positively to a small administrative team, including the ability to take initiative and to work without supervision.
- Demonstrated accuracy of work and attention to detail
- Substantial experience and interest in working with complex database processes and application.
- Excellent understanding and best practice in financial arrangements.
- High-level aptitude and demonstration of customer service delivery.
- Demonstrated ability to communicate with staff and public at all levels effectively, verbally and in writing, with confidence, friendliness and with an enthusiastic telephone manner.
- A demonstrated ability to maintain confidentiality.
Desirable criteria:
Demonstrated experience in coordinating events.
Please note: this position is temporary full time on a 6-month contract.
Whilst applications for this position will close at 4:00pm 7th June 2024, they will be assessed as received and the successful applicant may be selected prior to the closing date.
First Nations People are encouraged to apply.
For enquiries or to request a copy of the position description, please email ***********@acn.edu.au
ACN is committed to ensuring the health and safety of those who attend our premises. This includes accepting responsibility to provide, so far as is reasonably practicable, a workplace that is safe and without risk to health for all team members, and members of the broader community. ACN requires all employees to have received both COVID-19 vaccinations (or an approved medical exemption) in line with the state based government vaccination mandates or by April 2022 for all team members, all new employees joining ACN must also meet this requirement. If you have any questions or concerns about how this may impact you, please reach out to us to discuss this further.
