AddressLe Creuset has a great opportunity for a TEMPCustomer Service Officer to join our team at our Head Office at St Leonards for a 6-8 week period, with possibility of extension should business needs require it.
We are after a dedicated and experienced Customer Service Officer who will be able to jump in and assist our Customer Service team and work through some backlog of admin duties.
WHO ARE WE
A world-renowned brand, creating high quality premium cookware and kitchenware for almost 100 years that delights our customers across the world with our vibrant range of products!
Le Creuset is a company that is fully invested in its people, with a supportive team environment, training opportunities, hybrid working arrangements with work from home opportunities and amazing staff discounts.
Our Values: Passion – Integrity – Innovation & Excellence - Teamwork
WHAT IS THE ROLE
Reporting to our Customer Service Manager, your key focus will be processing customer and consumer warranty claims whilst ensuring that excellent levels of care and service are delivered to customers and consumers at all times:
- Dealing directly with customers by telephone and email and handling / resolving customer and consumer warranty claims, returns and complaints
- Administrative duties such as data entry, order processing and follow up calls
- Organise workflow to meet customer timeframes
- Keep records of customer interactions, transactions and complaints
- Communicate and coordinate with internal departments to manage consumer and customer enquiries
- Maintain a consistent high level of Customer Service at all times
WHAT WE ARE LOOKING FOR
- Experience in similar Customer Service Officer position, in a corporate head office setting
- Good availability - ideally 4-5 full days per week (minimum 3 full days)
- Very strong administration skills (in processing warranty claims specifically looked on favourably)
- Adept with Microsoft programs such as Word, Excel, PowerPoint
- Excellent phone manner and strong communication skills
- Strong reporting skills, data collection and order accuracy skills
- Attention to detail and ability to show initiative
- Excellent time management skills - you can multi-task and get your To Do list done!
- Ability to prioritise and work autonomously to tight deadlines
- A great, positive attitude and being the ultimate team player!
WHAT YOU ARE LOOKING FOR
- A friendly and inclusive team culture
- Convenient location in St Leonards, on Sydney's lower north shore (right next to the train station!)
- Casual position - 6-8 weeks with possibility of extension
- Potential hybrid work model (split between in office and WFH) - dependent on number days available per week
- Be part of a globally recognised brand in a family-feel office, the best of both worlds!
- Staff onboarding gifting program for all new joiners
Are you a Customer Service professional looking to make your mark and demonstrate your amazing skills within a collaborative team environment? This role is for you!
APPLY NOW!
Please Note:
Applicants must have full Australian working rights to apply (Australian citizenship, residency or appropriate work visa).
Due to the volume of applications, only successfully shortlisted candidates will be contacted.
