Customer Experience Specialist

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Customer Experience Specialist
Crestmead Temporary

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• 6 month temp contract
• Competitive hourly rates

About Our Client
Progressive & innovative global manufacturer seeking an experienced Customer Experience Representative to join their established team. Build customer relationships by working with both dealership and retail customers to ensure their enquiries and needs are met by providing exceptional services for the life cycle of their relationship and beyond.
Job Description

• Maintain effective relationships with both our retail customers and dealership network by responding to inquiries and/or disputes.* Resolve dealer past dues through following up on disputes and negotiation of payment arrangements. Liaise with Credit Account Managers with any potential or actual problematic dealer accounts.

• Responds to and resolves complex escalated service issues and requests.
• Providing backup/support for any other Customer related task that the department requires* Assists with problem solving, training, and mentoring less experienced team members.* Identify process improvement opportunities to ensure overall Customer Experience and Dealer Experience is of an exceptional standard.* Various other duties including undertaking special projects as required.

The Successful Applicant

• Previous customer service experience
• Strong communication, negotiation, and conflict resolution skills.
• Ability to use Microsoft Office applications; Teams; SharePoint.
• Knowledge of the basic Accounts Receivables fundamentals.
• Ability to respond to Customer and Dealer inquiries supplying appropriate information, assisting with basic online functionality or resolving medium complexity problems.
• Go-getter attitude

What's on Offer

• 3-6 month contract with opp to go perm
• Fantastic team culture
• Competitive hourly rate

Contact
Isabella Prendeville
Quote job ref
JN-022024-6336868
Phone number
+61 7 3018 6320
Job summary Function Specialisation What is your area of specialisation? Location Job Type: Consultant name Isabella Prendeville Consultant phone +61 7 3018 6320 Job Reference JN-022024-6336868

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Diversity & Inclusion at Page Personnel
We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.
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Page Personnel is a business name of Michael Page International (Australia) Pty Limited (ABN 58 002 872 264) and is part of the PageGroup.Registered office: Level 21, 9 Castlereagh Street, Sydney NSW 2000