Customer Experience Specialist

Zip

To be the first payment choice, everywhere and every day

Zip (ASX:ZIP) is a leading global Buy Now, Pay Later (BNPL) company providing fair and seamless solutions that simplify how people pay.

Founded in Australia in 2013, our mission is to be the first payment choice, everywhere and every day. We give consumers, merchants and businesses around the world access to transparent, flexible and interest-free credit.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Disrupting the broken credit card model, we put the financial well-being of our customers and merchants at the centre of everything that we do.

Driven by people-centred product innovation, we are the next generation of payments, helping consumers and businesses to take control of their financial future.

Over 90,000 retailers around the world offer Zip as a payment choice to our 12 million and growing active customers globally.

We are Zip, and we’re only just getting started.

Join Zip’s Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading global BNPL company. As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the variety that comes with managing interactions with people from all walks of life. 

Beyond a willingness to take ownership of customer feedback and solve interesting challenges, core to this team’s success is the ability to identify opportunities to improve our processes and products.

• 🛟 Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• 👥 Collaborative Issue Resolution
  

  Collaborate with other people or teams to resolve complex customer issues

• 👍🏼 Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative Customer Experiences

• ✍🏼 Written communication
  

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🎙 Verbal communication
  

  Speaks clearly to convey information effectively to a target audience