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Form of workTake an opportunity to grow and diversify your career in our Customer Experience TeamTogether we’ll achieve a positive Customer Journey and customer experiencePermanent Part time - 24x7 rotating rosterAt Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude.
Together we’re strong and resilient, and we work hard to make sure we’re always at our best. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving. As the Customer Journey Officer, you’re responsible for implementing changes to customer itineraries as a result of schedule disruptions within 72 hours from departure for both domestic and international operations.
You will coordinate communication with customers to ensure they are aware of the impacts of disruptions to travel and understand where and how to get further information from Qantas. You will action bookings for other airlines when those airlines experience…
Click here to view more detail / apply for Customer Journey Officer
