Address
Form of workChallenge yourself to drive Continuous Improvement across the Customer Journey
Take an opportunity to grow and diversify your career
Permanent role based at our Mascot CampusWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. In your role as Manager Continuous Improvement, Customer Journey Operations you will be at the heart of improving customer experiences for our disrupted customers.
You will be responsible for leading and executing Continuous Improvement initiatives across the Customer Journey Operations, Schedule Distribution and Specific Needs team. This role is responsible for developing and executing improvement plans, utilising best-practice process improvement models to implement innovative solutions that improve the efficiency and effectiveness of our operations, and ultimately drive better Customer Journey outcomes.This role involves leading teams of internal stakeholders to review and analyse existing processes, identify gaps and opportunities for improvement, design and implement new best practices, and track performance metrics.
The Manager Continuous Improvement will drive and embed a culture of Continuous Improvement in order to drive innovation and generate tangible results, in the short, medium and long-term
To be successful in this role you will bring: Understanding and demonstrated experience with Continuous Improvement methodologies, frameworks and communities. Lean Sigma certification is highly desirable.Demonstrated ability to champion the voice of the customer and genuine interest in driving deep organisational improvements through close collaboration with many cross functional stakeholders
Demonstrated ability to balance customer, operational, commercial, strategic, safety and regulatory factors when making recommendations to improve processes
Demonstrated ability to balance short term needs with long term objectives
Strong communication, presentation and stakeholder management skills
Confident to constantly challenge the status quo across a wide range of operational processes
Comprehensive understanding of Qantas customer service and operations
High level of computer literacy with extensive knowledge of Excel, PowerPoint and WordTertiary qualification
Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.
While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air…
Click here to view more detail / apply for Manager Continuous Improvement, Customer Journey Operations
