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SalaryOn any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team!
At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. The Customer ManagerPetrol & Convenience role is designed to be fully functional in the 4-Day work week trial.
Job Summary
The Customer ManagerPetrol & Convenience primary responsibility is to grow the Ice Cream category at Customer, whilst managing and maintaining positive relationships with customers. The Customer Manager will be the main point of contact for customers and work closely with internal business partners (Category, Distribution, Marketing, Supply Chain) to meet customer needs and achieve business objectives. The role will involve using Data to address Category opportunities.
The Customer Manager will report into the Head of P&C and will be targeted on KPIS including but not limited to turnover, profitability, trade spend and market share. The role will be part of the Out Of Home IC Team (OOH)
The Customer Manager will be responsible for Managing the overall Business Relationship between the Customer & Streets. The skill & ability to use, mine and turn Data Insights into Actionable winning moments is key to role.
Role Responsibilities:
Customer Relationship Management for category Business Growth
- Manage the overall Relationship between Ice Cream BU and Customer by landing and negotiating Trading Terms leading to annual Joint Business Plans development and execution.
- Drive Ice Cream Category Market Share growth ahead of competitors
- Be Accountable for Forecasting, Delivery of Sales Target (Gross Sales Value, Turnover, Gross Profit).
- Winning Range and merchandising reviews for their individual P&C Accounts working in collaboration with the Category Manager/Lead for Ice Cream.
- Ability to Utilize Trade Investment to grow Category in Customer.
- Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers, Marketing) & their external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts).
- Manage New Product Management and Execution with Customer (Speed to Market).
- Drive Distribution & OSA by coordinating with Distribution, Supply Chain and Category partners to ensure order processing, shipment and delivery based on agreed DIFOT & Planograms (POG).
- Developing and owning in-store activation in P&C Accounts (with Field Sales Team partners).
- Developing (with Category partners), executing, and delivering a price and promotional plan with their individual P&C Accounts.
- Learn, Develop, and manage Promotional Plans using the Internal tools provided (TPM, High Radius).
- Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, Distribution, Forecast changes etc.
- Developing, agreeing, and landing tactical Gap Filling Sales initiatives where appropriate.
- Work with Customer Service Team to ensure customer service levels are adhered to & resolution of issues are managed timely and efficiently.
- Proactively seek feedback from customers to ensure satisfaction and identify areas for improvement.
- Ability to manage payment terms discussions with customers for cash management.
- Monitor inventory levels and work closely with customers to forecast demand and optimize order quantities.
- Proactively communicate any potential delays or changes in order status to customers, providing alternative solutions when necessary.
- Relationship Building
- Negotiation Skills
- Bias for Action
- Attention to Detail
- Ability to “mine” Market data including Nielsen
- Confident Presenter
- Passion for Learning
- 2+ years in FMCG Account Management.
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in customer management, account management, or a similar customer-facing role, preferably within the food or consumer goods industry.
- Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
- Strong problem-solving abilities and the capacity to handle challenging customer situations with professionalism and empathy.
- Detail-oriented and well-organized, with the ability to manage multiple customer accounts and prioritize tasks effectively.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Knowledge of the ice cream industry, including market trends, consumer preferences, and competitive landscape, is a plus.
- Flexibility to travel occasionally for customer meetings and industry events.
The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
If you require reasonable adjustments for the application and recruitment process, please advise us on .
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.
At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
