AddressMovigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair.
Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers.
We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines.
About Us
We make a bad day better.
Our customers are not-at-fault drivers who have been in a motor vehicle accident. They’ve just been through an incredibly stressful experience, and now need to figure out how to get a replacement vehicle while theirs is being fixed. They also need to deal with insurance companies and typically, have no idea where to begin.
That’s where we come in! We put our customers in a replacement vehicle and work with them, insurers, and repairers to take the hassle out of the process. In fact, since the company’s inception, we have helped over 250,000 ‘not at fault’ drivers get back on the road, and fast.
About the Role
This is an exciting opportunity to provide a world-class service to our customers in their time of need. The Customer Operations Coordinators are responsible for bookings, customer service and lead conversion to help ‘not at fault’ drivers access our premium services, which includes providing an accident replacement vehicle, towing and vehicle repairs.
Responsibilities
Delivering exceptional customer service, continually looking to improve processes and procedures
Ensuring all inbound and outbound leads are actioned within set KPIs
Maintaining lead conversion rates within set KPIs
Manage a portfolio of eligible customers through the repair process, by liaising with our Right2Drive customers, tow operators, fleet agencies, smash repairers and assessors
Liaising with other departments to coordinate deliveries and deliver the best possible service for our community
About You
You are a hardworking and collaborative team player with an eye for detail, the ability to multitask and manage deadlines. Comfortable with change, you are excited to be part of our journey as we grow the business and our offering. You care about providing a fantastic service with speed, efficiency and empathy, and your positive attitude and communication skills help you identify ways to add value to a customers experience.
Your email and phone etiquette is confident, articulate and friendly, and you possess basic computer skills.
Previous experience in a call centre is essential. Knowledge of the insurance, credit hire, motor vehicle hire or vehicle repair industry is highly desirable.
We offer great company benefits, including employee referral bonus, paid parental leave, and great company culture plus more.
If you like the sound of spending your day helping members of the community get back on the road, click on the apply button and we'll be in touch!
