Global Customer Care, Manufacturing And Operations Coordinator

Job Title: Global Customer Careand operations

Company: Tiles of Ezra

Location:  Hybrid: Working hours from home as part of normal practice.

Type: Part-Time (2-3 days per week, sporadic hours) – 12 month Maternity leave role with opportunity to stay on subsequent to this time frame. 

About Us:

Tiles of Ezra is a family-owned company with a global presence in the UK, USA, NZ, Denmark, Spain, Japan, Australia, UAE and expanding. We specialise in providing high-quality, one of a kind, handcrafted tiles to clients worldwide.

Position Overview: 

As our Global Customer Care, manufacturing & operations representative you will play a crucial role in caring for our multiple global distribution clients, working closely with managing orders with our manufacturing teams in Vietnam and Morocco, in addition to having significant input in logistics and freight operations with our freight agency partners worldwide. If you are a highly organised, highly detail-oriented individual, who loves autonomy who can work autonomously this would be a great fit. If you thrive off ensuring smooth communication with all stakeholders this will be a role you will find great fulfilment in.

If you're all about thinking outside the box, working independently, and being responsible for order processing, invoicing, purchase orders, organising and facilitating QC mid- post production and coordinating with various teams across the globe this role would be a great fit for you. 

If you thrive in a fast-paced environment and are dedicated to delivering unparalleled service, this role offers a unique opportunity to make a meaningful impact in a global setting. 

What You’ll Bring

Global Customer Care & Sales

• Manage orders and convert them into invoices for multiple global clients.
• Create purchase orders for teams across the globe.
• Liaise directly with manufacturers, ensuring clear communication and timely payments whilst maintaining a prompt and effective manufacturing schedule
• Cross-check orders against packing lists to maintain accuracy.

Communication and Coordination:

• Liaise with our Australian team, manufacturers, and local manager representatives.
• Cross check and maintain a constant presence & line of communication with manufacturers weekly, keeping clear and concise checklists of the manufacturing status, maintaining control of the schedule and having the ability to foresee potential issues and mitigate delays where possible.  

Freight and Operations

• Collaborate and work with our global Freight and logistics partners to ensure smooth operations.
• Book in air, LCL and FCL freight with our freight agents, and have a good understanding of global freight systems, as this will be a crucial part of the role. 
• A good understanding of international logistics and freight. 

Problem Resolution:

• Address and resolve issues related to delayed orders, QC issues or container rearrangements.

Demonstrate persistence in obtaining resolutions, even in cases of delayed responses.

• Actively participate in Automation and System Improvement:
• Identify opportunities to enhance systems and contribute to the automation of global account management processes should ideas arise. 

Client Service:

• Provide excellent customer service to multiple clients, displaying honesty, authenticity, and a problem-solving mindset. 

Team Collaboration:

• Work as a team member, contributing to business growth and assisting in resolving challenges.

Skills/Qualities/Requirements:

Strong organisational skills with the ability to manage time efficiently and prioritise workloads.

Excellent problem-solving abilities with a focus on providing exceptional customer service.

Proficient in invoicing processes and associated administration tasks.

Interest in interior design and a keen eye for details.

High-level interpersonal, oral, and written communication skills.

Basic computer skills, including knowledge of Microsoft Word, Excel, and accounting systems such as Xero. 

Charismatic with a proactive approach to tasks.

Australian Permanent Residents only.

Previous experience in a similar role is advantageous.

If you are a dedicated team member with a passion for problem-solving and contributing to business growth, and if you meet the specified requirements, we invite you to apply for this exciting opportunity.

Please include your resume and a cover letter outlining your relevant experience and skills. Applications should be sent to ****@tilesofezra.com