AddressOur Business
Working at TasWater is not just a job; it is an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.
Our talented workforce of over 980 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.
We have a bold and ambitious future, inspired by our vision to unlock water’s full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.
Over the coming 5 years we are investing $1.9 billion to ensure a safe and secure water future for a growing Tasmania, and will we make great steps towards our aspirations of net zero carbon emissions, and towards zero waste. Visit our website or YouTube channel to learn more.
This Opportunity
As a Customer Quality Officer at TasWater you will ensure the quality of output by the Customer Hub teams meets all required standards, regulatory framework covering areas of training, quality assurance, continuous improvement, and highly complex installation reviews.
In this role you will:
- Complete quality control assessments and associated quality assurance tasks to inform employees and managers of individual and team performance and capability and to allow for the assessment of TasWater’s compliance to customer service standards.
- Maintain records in relevant databases and information systems so that all required information is correctly captured and readily available including Knowledge Portal
- Participate in regular coaching and performance planning sessions with Team Leader to review performance against key performance indicators and behaviours, exchange feedback, highlight achievements and identify development opportunities.
For a full copy of the position description, detailing all the roles key accountabilities, please visit our website.
The Details
This is a permanent full-time position that will be based in Devonport, with opportunities to offer flexibility in working hours so you can do the things that matter to you.
The position attracts a total remuneration package of $86,000 – 96,000 per annum (including superannuation).
To Apply
Submit an application that includes a resume and a detailed cover letter that tells us about:
- Your experience in eLearning resources or learning management software.
- Your strong digital skills, with proficiency in specialised applications.
- Excellent attention to detail and a commitment to maintaining high standards of work.
- Exceptional interpersonal and communication skills
If you want to learn more about this role please contact Veronica Bassett – Customer Service Team Leader on 0436 944 ***.
Applications close at 10am on Monday, 15th July 2024.
Why TasWater
Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join company that offers career development pathways, training courses and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve.
We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180.
Visit our website to view our benefits and policies, such as 18 weeks paid parental leave for all parents regardless of tenure and with full superannuation contributions. We’re continuing to work on future benefits through a dedicated Employee Experience team.
