AddressJoin Our Team as a Customer Relations Officer in a Leading Accounting Firm!
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced and professional environment? If so, we have the perfect opportunity for you!
About Us: Business Wise is a well-established and reputable accounting firm, trusted by businesses and individuals alike for over 30 years. Our services encompass most aspects of Accounting, Bookkeeping and Business Advisory. We take pride in our commitment to excellence, providing high quality financial services and personalised solutions to our clients. Our team is composed of talented professionals dedicated to exceeding client expectations and fostering strong relationships.
Job Description: As a Customer Relations Officer, you will play a pivotal role in our organisation. You will be the primary point of contact for our valued clients, ensuring their satisfaction and enhancing their overall experience with our firm. Your responsibilities will include:
- Client Communication: Building strong and positive relationships with clients by providing exceptional service through phone calls, emails, and face-to-face interactions.
- Client Support: Assisting clients with inquiries, resolving issues, and providing solutions to their accounting needs promptly and professionally.
- Feedback and Suggestions: Actively listening to client feedback, understanding their needs, and collaborating with internal teams to improve service delivery.
- Client Onboarding: Assisting in the onboarding process for new clients, ensuring a smooth transition and gathering relevant information.
- Client Retention: Proactively engaging with existing clients to ensure their continued satisfaction and loyalty to our firm.
- Client Outreach: Implementing client engagement initiatives, such as newsletters, follow-up calls, and client appreciation events.
Requirements: To excel in this role, you should possess the following qualifications:
- Excellent Communication Skills: Strong verbal and written communication skills are essential for building rapport with clients and articulating complex financial concepts in a clear manner.
- Customer Focus: A customer-centric approach with a genuine desire to understand and meet clients' needs.
- Organisational Skills: The ability to multitask, prioritise, and handle a diverse range of responsibilities effectively.
- Accounting Knowledge: While not mandatory, a basic understanding of accounting/financial principles or bookkeeping software will be advantageous.
- Team Player: A collaborative attitude, working harmoniously with fellow team members to achieve common goals.
Benefits: We believe in fostering a fun, supportive and rewarding work environment for our employees. As a Customer Relations Officer at Business Wise Accountants, you can expect:
- Competitive salary – with remuneration rewarded on skill level and experience, and other demonstrated outcomes
- Opportunities for professional growth and career advancement within the firm
- A supportive and friendly work environment that values teamwork and innovation
- Access to ongoing training and development programs
- Regular team-building activities and social events
- Flexible working arrangements
- Friendly and supportive team culture
How to Apply: If you are ready to be an integral part of our dynamic team and contribute to the success of our clients and the firm, send us your updated resume and a cover letter highlighting your relevant experience and why you're the perfect fit for this role. Apply now and seize this exciting opportunity to grow your career with Business Wise.
Join us on our journey of excellence and become a valuable asset in delivering exceptional customer service in the world of accounting!
Contact Information: *****@businesswise.com.au
