Customer Relationship Consultant

We are currently seeking a Customer Relationship Consultant for an Aged and Home Care Facility based into Tongala.

We are currently seekinga Customer Relationship Consultant for an Aged and Home Care Facility based into Tongala.
Role descriptions and duties include but are not limited to:

• As the Customer Relationship Consultant, you’ll be responsible for implementing sales plan initiatives.
• Complying with the agreed customer sales method and admission sales process to achieve a great client experience.
• Travel to locations suitable to the client for sales meetings and presentations for prospective residents.
• Meeting financial targets including occupancy, RAD, additional services, and supporting ACFI achievement.
• Managing channel relationships to ensure the facility obtains more than its fair share of leads.
• Maintain facility competitive profiles.
• Intercept and manage all inbound respite and permanent leads from prospective residents and family members including providing prospective residents with tours of our facilities.
• Ensure and monitor, that all prospects/leads are effectively communicated and responded to promptly.
• Record and manage all prospective leads on our CRM database.
• Maintain an advanced understanding of resident fees, and applicable RAD and DAP Levels and be able to convey to prospective residents.
• Ensure that prospective leads are given the necessary information package and that the information within the package is both current and explained clearly in a professional manner.
• Ensure the highest standard of professional self-presentation is maintained to project a positive image at all times.
• Willingness to meet with prospective clients /representatives outside of normal business hours if required.
• Initial data entry of client details into the CRM database for ease of tracking and reporting.

Experience and Qualifications required:

• Demonstrated successful sales and marketing experience/skills.
• Demonstrated ability in the application of advanced administrative procedures.
• Ability to understand basic analysis techniques.
• Advanced word processing operation skills.
• Ability to work as an effective member of a team.
• Good verbal and written communication skills and the ability to empathise with prospective residents and family members.
• Demonstrated understanding of continuous quality improvement principles.
• Demonstrated ability to undertake work of a confidential nature.
• Ability to work in a timely manner and often at a rapid pace.
• A current driver's licence without restriction.
• Current National Police Certificate (or ability to acquire).

How to Apply: Please feel free to apply via the link.
We are a diverse company and as such we fully support females, Aboriginal and Torres Strait Islander people and those from diverse backgrounds to apply.