AddressAbout the role:
The Customer Care Lead will be a key player alongside the Regional Manager and the NDIS Division, crafting and executing growth strategies that turn leads into successful service delivery. This role is crucial in expanding the footprint in the Regional New England areas and fostering lasting relationships with customers and stakeholders.
Key requirements include:
- Champion HCA within the New England Community to enhance HCAs presence
- Collaborate on marketing campaigns with our dynamic State Team
- Represent HCA at industry events and forums
- Build your knowledge and understanding of the sector and identify potential growth areas and partners
- Support the business development and onboarding function, including the assessment and suitability to provide services in line with NDIS Goals
- Work collaboratively with the Recruitment and Rostering teams to deliver high quality services that meet NDIS participants needs.
- Collaborate and communicate regularly with participants, representatives, support coordinators, and plan managers regarding funding and service delivery.
- Develop care and support plans that support the delivery of quality outcomes for participants
- Contribute to monitoring the participants budget and rostering requirements based on the NDIS funds allocated
- Passion for growing services and delivering exceptional experiences and outcomes
- A motivating energy to inspire and engage Participants in meeting their NDIS Goals
- Exceptional presentation, organisational and interpersonal skills with a talent to build and foster relationships
- Capacity to work autonomously and confidence to travel across the New England region
- Background in Healthcare, Business Development, or Customer-focused roles (NDIS experience a plus!)
- Relevant qualifications in community services or NDIS environments
- Strong knowledge in MS Office and experience utilising client management systems
- Excellent written and verbal communication skills
- NDIS current Workers Screening Check (NDIS WSC)
- Current Working with Childrens Check (NSW WWCC)
- Current Police Check (within 6 months)
About HCA:
Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.
OUR BENEFITS
- People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
- High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
- Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
- Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
- Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday
- National Provider: We are a national organisation with internal career opportunities and office locations based all over Australia!
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country. We embrace a culture of inclusivity and we align our actions with Our Values:
We are accountable | We care | We are team players | We are leaders
Ready to make a difference with us? Please apply here with your current CV and cover letter outlining your experience.
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
*Healthcare Australia requires that all workers in client facing roles be fully vaccinated against COVID-19
To learn more about HCA:
www.healthcareaustralia.com.au
Only short listed candidates will be contacted
