Address Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
Are you passionate about providing exceptional customer service and building strong relationships with tenants? Do you thrive in an environment where you can make a difference and create a unique service experience? If so, we have an exciting opportunity for you.
As a Customer Relationship Manager (CRM) at Melbourne Quarter Tower, you will be an integral part of the building management team. You will work closely with the wider service team, key stakeholders, contractors, owners, and tenants to ensure the highest standards of service delivery.
An overview of the role:
· Act as the Customer Service Champion, being the main point of contact for all tenants
· Liaise effectively with the JLL team to address service delivery issues
· Chair operational meetings with tenants and the onsite operations team
· Be available to all tenants via phone, email, and in person, including after hours
· Ensure prompt and satisfactory resolution of tenant service requests (TSRs)
· Identify operational areas that require attention and maintain the highest standards of presentation
· Develop and execute plans for customer retention and community engagement
· Manage front-of-house, tenant-related, and customer experience contracts
· Conduct regular service meetings with contractors and enforce contract terms
· Prepare and manage the budget and control costs for building services
· Identify and collate any recharges for services provided by Building Management
· Manage the concierge team in developing, marketing, and selling exhibitions, functions, and events
· Promote casual leasing and film/photography opportunities on-site
· Prepare and manage the Melbourne Quarter Tower Customer Service Training program
· Comply with all safety and quality-related matters on-site
· Manage response to on-site incidents and report to owners and insurers
Sound like you? This is what we’re looking for:
· Minimum 5 years of experience in customer service
· Demonstrated ability to drive customer excellence and lead teams to deliver results
· Excellent communication and organizational skills
· Experience in the events/property industry is desirable
· Sound knowledge of MS Suite of products
· Friendly, pleasant, and outgoing demeanor
If you are ready to take on the challenge of providing premium quality service in a landmark complex, while building strong relationships with tenants, we would love to hear from you. Apply now and join our dynamic team at Melbourne Quarter Tower.
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number AFREQ340354
Location: On-site –Melbourne , VICIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests
. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
