AddressUnmissable Opportunity: Relationship Manager in Melbourne’s Inner North!
The Business:
Located in Northcote, our client has been helping the Victorian community achieve their home loan dreams since 2001. With a passion for delivering outstanding, personalised financial services, they consistently receive 4.5*+ reviews from their valued customers. Experiencing significant growth, they are now seeking someone equally dedicated to customer excellence to lead the customer retention function.
The Role:
As a Relationship Manager, you’ll be key in keeping our customers happy and loyal. You’ll be the friendly face of the company, making sure every client feels valued and supported.
What You’ll Do:
Be the Go-To Person: Answer questions and handle key accounts with care and attention.
Stay Connected: Lead fun and proactive customer engagement initiatives.
Boost Retention: Create and implement strategies that keep our customers coming back and spreading the word.
Work with a Large Database: Engage with a vast pool of existing customers to enhance their experience.
Leverage Innovative Technology: Utilise cutting-edge tools to streamline processes and improve customer interactions.
Bring Your Ideas: Contribute fresh ideas to enhance customer satisfaction and loyalty.
Team Up for Success: Collaborate with various teams to ensure everything runs smoothly, from applications to settlements.
Who You Are:
A natural problem-solver with a love for customer service or retention, ideally in finance or banking.
Great at building relationships and making people feel at ease.
Analytical skills to turn customer data into amazing retention strategies.
Experience leading a team, with a knack for using CRM systems and tech-savvy skills.
What’s On Offer:
A buzzing office in Northcote with easy public transport access and free parking.
A fun, innovative work environment where your ideas are valued.
Cutting-edge technology and a big database to help you shine in your role.
Clear goals and a focus on client retention to drive your success.
A supportive team that values your contribution to enhancing customer happiness.
Does this sound like you? Don’t miss out, apply today!
Are you passionate about customer service and excited to lead a team that’s vital to our growth? This is the place for you! APPLY NOW or contact Charlotte Hall on 0417 920 *** for a confidential chat.
