We're looking for a passionate customer service guru to provide a 1-call resolution experience in the waste collection business. You will create excellent customer experiences through Growth & Sales activities which include client retention, customer service and generation of revenue growth through outbound sales.
You will be working an eight-hour shift between the hours of 8am - 6pm Monday - Friday.
If you have phone based Sales & retention experience OR have knowledge of working in waste services this is the role for you!
What's on offer
- $48 - 51 per hour (based on experience), six month contract likely to extend/go permanent.
- A close knit team environment that prioritises inclusion and collaboration.
- Opportunity to work with and learn from a variety of departments across the business.
What you’ll do
- Drive sales revenue opportunities through campaigns focusing on new business in strategic Market / Territory sectors.
- Pro-active management of new leads
- Respond and manage service cancellation requests through understanding and proactively providing solutions to retain customers
- Identify opportunities to renew, upsell and maximise organic growth revenue from existing customer base via Health checks and strategic EDM campaigns.
- Identify and propose tailored customer solutions
- Build rapport with customers and provide exceptional Customer Experience.
- Coordinate with the logistics team and utilise tools to increase growth and profitability for customers based in select geographical areas
- Provide customer reporting as required
- Undertake other duties in accordance with your position as directed by the Customer Experience Supervisor & Team Leaders
What you’ll need to be successful
- Outgoing, confident, organised, reliable and well presented.
- Proven sales experience and ability to work within KPIs and sales targets OR experience within the waste industry.
- Minimum of 2-3 years experience in a phone based Sales Role.
- Managing customer relationships.
- Communicating and negotiating outcomes or solutions to internal/external customers.
- Professional telephone manner- listening, questioning, empathy, clear client outcome and professionalism.
- Experience using SAP and/or Salesforce.
- Typing speed of 60 wpm and 80% or more accuracy.
This is an awesome role for someone with a passion for delivering an exceptional customer experience, who enjoys working independently, in a team environment.
If you have any questions regarding the role please contact Kelly on 020 8346 6707 or ******@letstorc.om