AddressCustomer Support Representative - Milton | Brisbane
We have an exciting opportunity for applicants with a passion for customer service! Working from our new office facility at the Milton Green precinct, we are looking for a Customer Support Representative to service our customers with the ordering and quotations of Sandvik parts. This role is pivotal to the success of our business and most importantly, our customers operations.
About us
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. We recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
Here are some of the reasons you should work for Sandvik!
- We have a huge focus on Safety, Health and Wellbeing. Our an annual wellbeing survey determines our Top 3 health and wellbeing focuses for the year to support our employees.
- We have the beautiful Milton Green Precinct that looks over the Brisbane River. Milton Green is one of Brisbane's most desirable neighbourhoods, elevated by its location and strong sense of community.
- Our team is very supportive, and we have an exceptional onboarding and training process.
- We have a Social Club with many opportunities to mingle with colleagues outside of work.
- We have a diverse workforce which makes for a great place to work.
- Paid overtime penalty rates for overtime and weekends
- We take pride in career progression and upskilling our workforce.
- Option to work from home two days a week.
- We have an Employee Benefits Program which includes salary sacrifice options, and many other perks such as length of Service Recognition program and a company funded paid parental leave.
- Option to purchase up to two weeks additional annual leave per year
A day in the life of a Customer Support Representative
Day to day, you'll be taking inbound/outbound calls and responding to emails to support your allocated customer base. You'll really get to know your customers and build a strong rapport with them as you assist them with orders and quotations for their daily orders of parts. This sometimes involves investigating and resolving delivery and order related inaccuracies, so you must have demonstrated problem-solving skills. You get a strong sense of accomplishment when you solve a customer's delivery problem and keep their operations moving!
The more technical side of the role involves maintaining information through our Customer Relationship Management system that we refer to as 'CRM'. You'll also get to work within various e-commerce systems to handle transactions between Sandvik and the customer. As a global organisation, you'll speak with a lot of different people from our supply chain network around the globe.
The Customer Support Team is a truly flexible team, working in a hybrid home (2 days per week) and office arrangement. We provide you with a 'working from home' kit (laptop, monitors, wireless keyboard and mouse, internet dongle) to allow you to be set-up for success.
To be successful, you need to have
A passion for customer service so you can support our customers exceptionally well! You bring with you at least 2 years of customer service in a role/industry such as telecommunications, insurance, retail, hospitality or any other industry that provides excellent customer service.
You will also need to have a great work ethic which is honest, professional and demonstrates integrity, as this is the kind of attitude we want to present to our customers. As a member of a team, flexibility, adaptability to change, and good communication skills are some of the essential qualities you will bring to ensure your success. You will enjoy being part of a team who work collaboratively as well as autonomously. It goes without saying (almost) that an excellent phone manner, and a can-do attitude is a must.
You must already have some experience with Microsoft Office tools such as Outlook, Excel, PowerPoint and Word. We use many computer systems and applications at our Customer Support Centre, so having some experience in basic Microsoft applications, and an aptitude for technology is essential.
This is a permanent role that requires flexibility around start and finish times because we provide customer service to the differing time zones from New Zealand to Western Australia.
Agencies need not apply.
You must have the right to live and work in Australia to apply for this job. Applications with a cover letter will be highly regarded.
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
Talent Acquisition Specialist
Monique King
0438 641 791
