Customer Sales Support Representative

Customer Support Representative – Milton | Brisbane We have an exciting opportunity for applicants with a passion for customer service! Working from our new office facility at the Milton Green precinct, we are looking for a Customer Support Representative to service our customers with the ordering and quotations of Sandvik parts. This role is pivotal to the success of our business and most importantly, our customers operations.  About usSandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries. We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. We recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.Here are some of the reasons you should work for Sandvik!We have a huge focus on Safety, Health and Wellbeing. Our an annual wellbeing survey determines our Top 3 health and wellbeing focuses for the year to support our employees.We have the beautiful Milton Green Precinct that looks over the Brisbane River. Milton Green is one of Brisbane’s most desirable neighbourhoods, elevated by its location and strong sense of community.Our team is very supportive, and we have an exceptional onboarding and training process.We have a Social Club with many opportunities to mingle with colleagues outside of work.We have a diverse workforce which makes for a great place to work.You can do overtime including weekend work (if you choose).We take pride in career progression and upskilling our workforce.Option to work from home two days a week.We have an Employee Benefits Program which includes salary sacrifice options, and many other perks such as length of Service Recognition program and a company funded paid parental leave.Option to purchase up to two weeks additional annual leave per yearA day in the life of a Customer Support Representative Day to day, you’ll be taking inbound/outbound calls and responding to emails to support your allocated customer base. You’ll really get to know your customers and build a strong rapport with them as you assist them with orders and quotations for their daily orders of parts. This sometimes involves investigating and resolving delivery and order related inaccuracies, so you must have demonstrated problem-solving skills. You get a strong sense of accomplishment when you solve a customer’s delivery problem…
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