Customer Screening Officer

Our Client is looking for experienced, charismatic customer service and sales representatives to join their teams in Newcastle!

Position: Customer Screening Officer (Sales focused!)
Start: ASAP
Duration: Permanent Part Time
Salary: $25.68 per hour plus superannuation
Locations: Charlestown & Green Hills
Overview
Our Client is one of Australia's leading retail hearing health providers. In this role, you will have the opportunity to change lives by supporting customers and their families living with a hearing loss.
As a Customer Screening Officer you will have the opportunity to work at multiple sites and will be responsible for driving lead generation from greeting customers and inviting them to have a free hearing check in store.
Key Objectives

• Meet daily and monthly sales targets ~ 4 Hearing Checks Per Day and 10 Per Store
• Must be willing to greet line customers by approaching them in order to invite them into the store with view to obtaining a sale – this forms a large part of this role
• Drive lead generation daily by talking to potential customers
• Work with the store team to achieve targets
• Support the Customer Engagement Manager and Clinician (Audiologist) by scheduling and following up appointments for potential customers
• Complete daily operational processes and develop store strategies to increase customer leads, expand store traffic and optimise profitability

Essential Criteria

• An outgoing and motivated personality where you are comfortable engaging face-to-face with potential customers on a daily basis
• Previous retail experience meeting and exceeding business targets and KPI’s
• Strong listening & communication skills and problem-solving ability
• A mature approach to both work and customer interaction
• Able to physically stand for long periods of time
• Reliable with good work ethics
• Availability to work retail hours on a rotating roster including Thursday evenings and weekends as per site opening hours
• Willing to travel to multiple stores in the surrounding areas (if required)
• Basic computer literacy
• Demonstrated resilience in a high-volume retail environment

Our Client Offers

• Achievable monthly and yearly incentive programs
• Comprehensive training and career development
• Great career growth opportunities and progression planning
• Be part of a diverse, collaborative, and supportive team who are passionate about the work they do
• Opportunity to work in a business that genuinely enables you to change a customer’s life daily!

Appointments are subject to the following checks/ clearances:

• Right to Work in Australia
• Reference checks

When applying for this role, please include a Word version of your resume (not PDF). Please note that only Australian based applicants will be considered for this role.
By applying for this position, you give MBC Recruitment the sole Right to Represent you for the position of Job #528574 – Customer Screening Officer (CSO). Your details may be provided to the Client to progress your application.
Apply Now!
Job Code: 528574
Recruitment – Charlestown & Green Hills
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