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SalaryCustomer Service Position Working for Local Council | Monday to Friday Standard Office Hours | Petersham Your new company At the heart of this organisation is community and this established Council is seeking a superior Customer Service Officer who values this. A creative community with diverse and harmonious neighborhoods, they are proud to be made up of different cultures, ideologies and experiences that defines them. Your new roleProvide friendly, responsive & accurate information, advice & service to customers via the contact centre
Accurately record customer requests in the CRM system.
Also assisting the front counter and administrative functions
Accurately capture requests, manage customer enquiries, complaints and applications
Always deliver an excellent customer experience, ensuring client needs and service targets are met or exceeded
Develop positive and collaborative working relationships within the team What you'll need to succeed
Experience within a Call Centre is a must!
Strong attention to detail and demonstrated ability to operate effectively across multiple functions
Fantastic written and verbal communication skills
The ability to work autonomously, multitask, prioritise and manage time effectively
The understanding in cash handling and end of day processes (desirable)
Strong respect for confidentiality and privacy requirements PR & CITIZENS ONLY! NO VISAS! What you'll get in return
Fantastic opportunity to work for a NSW Government Organisation
Position that is Monday-Fri, standard business hours
Ongoing Temporary position for Project work (initially for 1 month but potential extension)
Competitive salary $36/hr + Super
Supportive and community-based team who enjoy working and have fun! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
