Call Centre Manager

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 6
Remuneration: $77,623.74 - $79,458.86 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ484207
Location: Sutherland Hospital
Applications Close: 19 May 2024 – 11:59pmAbout the opportunityIf you are customer service focused, have excellent administration and organisational skills as well as experience in leading a team, then this position could be what you are looking for.Your excellent customer service skills will be well utilised to provide support over the phone to clinicians and patients alike.The Call Centre, based at our Sutherland Hospital Laboratory, provides a valuable service providing pathology results to clinicians as well as attending to other enquiries received from clinicians and patients. The team also assists patients who attend our outpatient collection service. It is a busy environment but satisfying as the team provides a valuable service to the community.What we can offer you

• Accrued Days Off in addition to Annual Leave
• Generous salary packaging options and other fringe benefits
• Corporate wellbeing programs, including the
• Learning and development opportunities, including in-house training with RTO

What you'll be doingLead and manage an administrative team to ensure the delivery of an effective, quality focused service to support NSWHP Call Centre for South Eastern SydneyInterested in joining Australia’s largest public pathology service? Apply now by addressing the following questions: * Demonstrated ability to perform a wide range of administrative tasks, exercising independent judgement, discretion and initiative, prioritising work and meeting deadlines

• Demonstrated ability to determine priorities for others, coordinate allocation of tasks, coach and mentor work performance of staff to achieve service/unit objectives
• Demonstrated experience in problem solving, conflict resolution and risk management
• High level interpersonal, written and verbal communication skills
• Demonstrated commitment to providing quality customer-focused service and applying quality improvement initiatives to workplace practices and procedures
• Demonstrated ability to use a wide range of computer hardware, Microsoft software applications and electronic systems to complete work activities.

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For role related queries or questions contact Teresa Hewlett onOccupational Assessment, Screening and Vaccination Against Specified Infectious DiseasesThis is a Category A position. All Category A applicants must read and understand NSW Health Policy Directive Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases. All recruits must agree to comply with the requirements outlined in this policy. All recruits must provide evidence against specified diseases and comply with the requirements of this policy at their own cost prior to appointment.All NSW Health workers are required to have two doses of a COVID-19 vaccine, as defined by NSW Health. Employees working in a clinical area or are required to attend clinical areas are considered category A. Category A positions are required to provide evidence of having received three doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the . You will be required to provide a record of your COVID-19 vaccination status if successful.Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.New to NSW Health Pathology?The preferred candidate may be required to undergo a functional assessment prior to appointment.Working RightsThis position is a permanent position. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa.Talent Pool
If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future permanent full time / part time, temporary and casual vacancies.Our Commitment to Diversity and InclusionNSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.