Manager Customer Outcomes

Do work that mattersThe Customer Outcomes team is part of Group Customer Advocacy and Vulnerability (GCAV) within Customer and Community Advocacy (CCA).GCAV is the voice of our customers and communities making sure they’re heard, understood and treated fairly – particularly those in vulnerable circumstances.See yourself in our TeamThe Customer Outcomes team brings strong customer voice to product governance, risk and change activities across the Group and discovers new ways to improve access and fairness for customers through data analysis and independent research.In this roleThis role will support the GCAV team with operational reporting and strategic data and analysis tasks.As a highly skilled and experienced data practitioner, you will work very closely with other members of the Customer Outcomes team to analyse, discover and visualize a number of data sources – supporting teams across GCAV.Other duties will include:Acquiring and analysing data sources - including GDW (Teradata) and Omnia (Hadoop)Working closely with the Next Chapter and Community Wellbeing team to build reporting and improve business and Customer OutcomesConducting desktop research to support GCAV’s Own Motion Inquiry and Diagnostics work program and support identification of new/emerging issues relevant to GCAV’s areas of customer focusDeveloping presentations to support delivery of the team’s insights to leaders across the GroupWe’re interested in hearing from people who havePrevious experience in a role requiring data acquisition, analysis and presentation activityHigh level of proficiency and extensive experience in SQL and data visualization software (e.g. Tableau, Power BI)High level of proficiency with Microsoft Excel, Microsoft Word and Microsoft PowerPoint applicationsExperience in building/maintaining operational reportingStrong stakeholder management and communication skillsWe support our people with the flexibility to balance where work is done with at least half your time each month connecting in our office.We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.If this sounds like you then apply today!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 17/05/2024