AddressCustomer Service Officer (Holiday Rentals) - 34 Hours per week (Fri - Tues)
Professional Holiday Homes is a rapidly growing holiday rental management company with over one hundred and fifty properties under management in NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.
We are seeking an enthusiastic and dedicated Customer service operator to join us at our offices at Culburra Beach, Callala Bay and Berry.
We are looking for someone who will be with us long-term and who is keen to take on new challenges and opportunities as the company continues to grow.
For further details on our company please visit www.professionalholidayhomes.com
Location: Culburra Beach, Callala Bay or Berry (applicants must live within a 45 minute drive).
Hours:
7 day Roster 10am - 6pm
Salary: $30ph + Super
Key Tasks:
- Responding to guest bookings / enquiries via phone or email
- Preparing quotes for guests
- Replying to negative guest reviews
- Providing improvement feedback to owners
- Answering owner questions
- Updating property online guidebooks
- Processing guest payments
- Scheduling cleaners for quotes
- Organising property repairs / maintenance
Attributes required:
- Reliable
- Problem solver
- Calm under pressure
- A people person
- Strong written communication skills
- Good with numbers
- Excellent phone manner - friendly, helpful
- Sales skills
- Strong attention to detail
- Customer focussed
- Always looking to improve - responds well to feedback
- Adaptable to change
- Able to work productively alone and without supervision
Skills & experience required:
- Minimum 2 years experience of working in a phone based Customer service role (sorry retail experience not accepted)
- Experience with short-term holiday rentals or in the travel / tourism industry highly regarded
- Comfortable learning / using different software
Please submit a current resume with cover letter to:
**********@professionalholidayhomes.com
