Company

Professional Holiday HomesSee more

addressAddressCulburra, NSW
CategoryAdministrative

Job description

Customer Service Officer (Holiday Rentals) - 34 Hours per week (Fri - Tues)

Professional Holiday Homes is a rapidly growing holiday rental management company with over one hundred and fifty properties under management in NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.

We are seeking an enthusiastic and dedicated Customer service operator to join us at our offices at Culburra Beach, Callala Bay and Berry.

We are looking for someone who will be with us long-term and who is keen to take on new challenges and opportunities as the company continues to grow. 

For further details on our company please visit www.professionalholidayhomes.com

Location: Culburra Beach, Callala Bay or Berry (applicants must live within a 45 minute drive).

Hours

7 day Roster 10am - 6pm 

Salary: $30ph + Super 

Key Tasks:

  • Responding to guest bookings / enquiries via phone or email
  • Preparing quotes for guests
  • Replying to negative guest reviews
  • Providing improvement feedback to owners
  • Answering owner questions 
  • Updating property online guidebooks
  • Processing guest payments
  • Scheduling cleaners for quotes
  • Organising property repairs / maintenance

Attributes required:

  • Reliable
  • Problem solver
  • Calm under pressure
  • A people person
  • Strong written communication skills
  • Good with numbers
  • Excellent phone manner - friendly, helpful
  • Sales skills
  • Strong attention to detail
  • Customer focussed
  • Always looking to improve - responds well to feedback
  • Adaptable to change
  • Able to work productively alone and without supervision

Skills & experience required:

  • Minimum 2 years experience of working in a phone based Customer service role (sorry retail experience not accepted)
  • Experience with short-term holiday rentals or in the travel / tourism industry highly regarded
  • Comfortable learning / using different software

Please submit a current resume with cover letter to:

**********@professionalholidayhomes.com

Refer code: 2280516. Professional Holiday Homes - The previous day - 2024-05-24 19:15

Professional Holiday Homes

Culburra, NSW

Share jobs with friends

Related jobs

Customer Service

Service Desk Technician

Ninjaone, Llc

Sydney, NSW

just now - seen

Customer Service Representative New

Health And Aged Care Professionals

Frenchs Forest, NSW

just now - seen

Customer Service Coordinator - Supply Chain

Care Pharmaceuticals

Bondi Junction, NSW

just now - seen

CUSTOMER SERVICE OPERATOR

Packcentre Marketing Services

Erskine Park, NSW

just now - seen

Customer Service Officer

Europcar

Parramatta, NSW

just now - seen

HR Partner (Consumer and Customer & Corporate Services)

Westpac Bank

New South Wales

just now - seen

Customer Solutions Advisor - Full time - Parramatta

Tpg Telecom

Parramatta, NSW

just now - seen

Tailor, Alterations, Garment Technician & Customer Service

Looksmart Alterations

Sydney, NSW

just now - seen

PR account manager | Work from home

The Recognition Group

Newcastle, NSW

just now - seen

PR consultant | Work from home

The Recognition Group

Katoomba, NSW

just now - seen

NRMA Roadside Service Provider

Sixt Australia

Sydney, NSW

just now - seen

Account Manager

Bidfood

Sydney, NSW

just now - seen

Account Manager

Coates

Boolaroo, NSW

just now - seen

Service Desk Technical Lead / Customer Account Manager

Ibc Recruitment

Sydney, NSW

just now - seen

Customer Service/Car Park Attendant

Wilson Group

Sydney, NSW

just now - seen

Account Manager

Lex Collective

Lane Cove West, NSW

just now - seen

Help Center Coordinator

Guzman Y Gomez

Surry Hills, NSW

just now - seen

Customer Service Officer - Landscape Supplies

Australian Native Landscapes

Badgerys Creek, NSW

just now - seen