AddressPackcentre is a leader and innovator in Point of Sale (POS) Management providing a comprehensive range of POS solutions, from storage and distribution, shed network management, kitting, product management and online fulfilment services. Packcentre’s warehousing and distribution network not only provides solutions for secure storage; we have national modern bonded warehousing, climate and temperature-controlled storage and facilities, pick pack dispatch capabilities, delivery and reverse logistics, inventory management control, automated order processing and tracking, and container management expertise.
We seek the services of a skilled and highly motivated Customer Services Operator for our Erskine Park NSW Office.
Packcentre provides a high level Customer Service to a selection of Clients by processing orders and attending to their daily account needs. Developing a working relationship with both the Client and Packcentre’s Account Manager will be essential for success in this role, as well as being a helpful and contributing member of the wider Customer Service team. A firm knowledge of Microsoft Excel and Outlook are a must and any familiarity with warehousing or freight is desirable but not required. Responsiveness, reliability, punctuality, accuracy, multitasking, attention to detail and a can-do attitude are important attributes to thrive in this position.
Duties will include but are not limited to:
- Maintaining Client information and orders in our custom Impact system.
- Process client bulk and adhoc orders accurately and in an appropriate timeframe.
- Communicate with various departments to ensure Clients needs are met.
- Liaise with Client and Warehouse regarding any issue and work towards a resolution.
- Record Customer Service time.
- Build rapport with your Clients by delivering a high level of Customer Service through communication and a helpful attitude.
- Action ad-hoc, intermittent and monthly KPI reporting for Clients as required.
- Follow up on deliveries and escalate issues to Carrier or our Packtrans department.
- Manage item and receiver codes in our Impact system.
- Adhere to processes but always look for opportunities to improve them.
- Work as team with your fellow Customer Service Operators and all Packcentre employees.
What we offer:
- Permanent full-time position based in Erskine Park, Sydney NSW.
- Competitive Salary in the range of $65,000 - $75,000 depending on qualifications and experience.
- Supportive, family friendly, culture that promotes a healthy work / life balance.
Ongoing learning and development opportunities.
