Customer Service Administrator

With a 30 plus year history, AJ Grant Building is at the dawn of a new era, one where business diversity will write the story of our future.

AJ Grant Building is a highly respected national building company that provides services across Insurance, Restoration and Emergency Repairs. 

Our commitment is to provide competitive, reliable, quality services. Through these we built trusted processes and systems to establish ourselves as a reputable insurance builder and restorations specialist Australia-wide.

We are stronger for families, for communities, for businesses.  For when the unexpected happens.  We are there, right across Australia.  We are the builders that care.

As our Customer Service Administrator, you will predominately, be responsible for taking inbound phone calls and providing a high level of administration support, such as lodging new jobs and fielding a range of enquiries. 

Key responsibilities and tasks of this role include, but are not limited to;

• Creating new claims on BuildPro
• Actioning various inboxes
• Answering inbound phones calls and providing a high level of Customer Service to our key stakeholders and customers
• Completing and submitting reports onto various insurance portals
• Contacting customers to advise of claim approvals and issuing contracts via docusign
• Build and maintain key relationships with all AJ Grant Building staff, clients and contractors

 About You

• Highly motivated and task focused
• Extremely detail-oriented 
• Prior Customer Service experience with demonstrated skills
• Prior insurance industry experience is highly regarded
• Excellent communication skills, both verbal and written
• Ability to manage multiple tasks at once in a busy and diverse environment
• Results-oriented and innovative mind-set
• Ability to problem solve and action customer issues
• Intermediate skills in Word & Excel

If successful, you will join our national Customer Service team as a Customer Service Administrator, based in our Kirrawee Office.

We, at AJ Grant Building, have built a culture that looks after people, their families and their futures. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality.  Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued.

At AJ Grant Building we offer a range of benefits including:

• Access to Employee Assistance & Well-being programs for all employees
• Flexible work options for our employees (as discussed with your local manager) providing a fair balance between work and other responsibilities
• Career skills training and ongoing career opportunities – we actively seek to promote internally to help you reach your full potential
• Referral bonus reward for any employee who refers a candidate to work for AJ Grant Building.
• Investment and strong commitment to the safety of our workers

It’s been more than 30 years since our founders got together in their back yards with their tools, as tradies, and an idea. With a simple vision to build with care for the community, starting something that would grow into a national building business which is the AJ Grant Building you know today. 

Each facet of our business is united in the vision to provide safe, quality places in which to live, work and thrive. We are united through our values of honesty, dependability, empathy and community, and a driving purpose to provide quality building services with professionalism and care.

Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted.

Successful candidates may be required to undergo and/or provide pre-employment information including reference checks, pre-employment medical, entitlement to work, National Criminal History Check, and driver’s licence history.