Customer Service Agent

Your next opportunityWith great customer support, customers will want to work for us!If you have a passion for providing key Customer Service without the requirement of making cold or sales-based calls, then this role is for YOU!If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Port Melbourne Office! In this opportunity, you will work off a rotating roster with shifts ranging between our operating hours of 6 am - 5 pm Monday to Friday and rotational roster for Saturdays, 6 am to 12 pm.Your day will involve:

• Receive orders and enter them into our systems in a precise and agile manner (with training provided)
• Understand production capabilities of the Boral plant and truck network Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
• Build professional relationships with customers and internal teams.

What are we looking for?

• Be a punctual, professional and reliable team member, joining your peers in the office - 5 days per week.
• Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
• Computer literate
• Proven ability to learn and meet the challenges of an ever-changing environment.

What's on offer?

• We value your abilities and reward results that drive business success
• Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader Customer Service team
• Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives.

About Boral ConcreteAt Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn't pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.Application closing date: 26 Apr 2024