Customer Service and Logistics Coordinator

The Company
 
Located in Ormond, this family run bin hire business is looking for a switched on, “can-do” person to take over their Customer Service and Logistics management in their Ormond Office. Their primary focus is service delivery at its best so this person needs to understand that and deliver! 
 
The Role
 
The oart time role requires a clear communicator that is able to multi-task from screen to screen, keep their finger on the pulse and who is able to nurture and develop relationships with their customers. Responsibilities will include:

• Early start -7am
• Answering all enquiries, overseeing and executing all requests (Both telephonically on and online)
• Quoting, Booking and data entry of skip bin hire for delivery and pick up
• Managing and allocating jobs to drivers.
• Constantly monitoring and managing the drivers schedules, changing jobs between drivers when required to ensure the most logistically effective routes are selected and timelines and budgets are met
• Tracking vehicles through GPS
• Organising council permits for bins placed on council land
• Collecting payments from customers over the phone and confirming bin pickups
• Managing customer relationships through CRM ( training will be provided )

Key skills

• Advanced Excel, CRM experience an advantage
• Meticulous attention to detail, from listening to customers requirements, time lines, placement instructions, dimensions, to typing up notes for drivers and ensuring all jobs are booked as per requirements
• Problem resolution and ability to work autonomously
• Excellent verbal and written Communication skills
• Experience in logistics would be extremely advantageous
• Used to working in a fast paced environment and ability to multi task

The hours are flexible except forthe 7am start
You must also be able to work autonomously and sometimes alone in the office located near the Ormond Station.
 
Trust and solid work ethic are also very important.
 
In this role, you will be kept busy and involved. The owners will value and appreciate your contribution, and you will be well remunerated. 
 
Placing Heads. Your job is our business!