Trading Desk Applications Support Analyst

Our client is a large, diverse financial services firm seeking a Trading Desk Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications.

This position requires OMS [Order Management Systems] experience, with direct experience working in support of an investment banking or capital markets trading floor.

This role will be hired on an initial 9-12month contract paying a daily rate circa $80 – 95 per day, including super. 

Scope of Work:

Our client is seeking candidates to join their Capital Markets team within their Asset Servicing arm, in a Production Support capacity at the Analyst level. The successful candidate would be one that can work independently within a global production support team, responsible for day-to-day regional support for Capital Markets Brokerage Trading Applications.

Trading Desk IT Analysts are responsible for 24×7 production support across the globe (APAC, EMEA (Europe, Middle East & Africa) and North America) for various Capital Market applications. This role is part of a global support team in a in a follow the sun model, supporting business and operational partners and liaising with upstream and downstream application teams.

Key Responsibilities:

• Trading Desk IT Analyst is responsible for technical and functional desk support across multiple technologies used by Brokerage Capital Market applications.
• Supporting business and operations partners and clients, and liaising with upstream and downstream application teams.
• Candidates should be available Monday – Friday, along with expectations of escalation from the business and/or team members.
• The candidate needs to have a good understanding and /or functional expertise in brokerage or any other OMS (Order Management System) trading support functions.
• The Candidate is expected to be located in Sydney and work on the trading floor in the Sydney office a minimum of 5 days a week.

The ideal candidates will have excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.

Required Skills/Experience:

• Previous financial markets experience required – ideally OMS experience in direct support of a trading team.
• Ability to speak to traders confidently – excellent oral and written communication skills and solid understanding of technologies in financial institutions, including trade applications, required.
• 1-2 years of FIX Protocol experience required.
• Reasonably in-depth functional and/or industry knowledge – Brokerage / Security Finance – required.
• ~3-7 years of work experience in any OMS, ideally Flextrade, highly regarded.
• Experience working in Onsite/Offshore models, in particular supporting APAC, UK, and US business lines.
• Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
• Highly flexible and adaptable to change with Effective communication and interpersonal skills.
• Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.

This position will pay an high hourly rate of $80 – 95 per hour [including super] dependent on prior experience. Successful candidates will be employed as an on-site contractor via Anton Murray Consulting on-site with our client.