Customer Service Assistant

Length of Assignment: 3 months (13 weeks) with a possible view to go permanent
Days & Hours: Rotating Roster, earliest start is 7am, latest finish is 5pm. Saturdays on rotation approximately 1 in 5 but not for the first few weeks
Pay rate: $33.34/hr + super
Location: Northgate, Brisbane QLD
Reporting to: Team SupervisorJob Brief/Overview:Duties:
As a Customer Service Assistant, you'll be at the forefront of all customer interactions, ensuring each interaction is handled with care and efficiency. Your responsibilities will include:

• Answering and directing incoming phone calls with a friendly demeanor.
• Handling complaints regarding services and providing effective solutions to ensure customer satisfaction.
• Rebooking missed services promptly to maintain seamless operations.
• Monitoring and responding to emails in shared mailboxes in a timely manner.
• Booking scheduled services accurately and efficiently.
• Resolving disputes
• Updating services with new information to keep our records current.

Essential Skills:

• Proficiency with Office 365 suite (Word, Excel, Outlook).

Desirable Skills:

• Previous call center experience.
• Familiarity with Salesforce.

Ideal Candidate:
Our ideal candidate is someone who embodies the spirit of excellent Customer Service. You should possess the following qualities:

• Customer-focused with a passion for exceeding expectations.
• Patient and resilient in the face of challenges.
• A strong work ethic and a commitment to punctuality.
• Safety-conscious and proactive in maintaining a secure environment.
• Self-motivated with the ability to take initiative.
• Capable of working both autonomously and collaboratively as part of a team.
• Meticulous attention to detail to ensure accuracy in all tasks.

If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, then don't hesitate to apply for this role! Join our client in providing exceptional service and shaping unforgettable customer experiences.