AddressYou’ll connect Queensland. We’ll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
About our Team
As a Customer Service Attendant (Relief) you will play an integral role in providing world-class Customer Service onboard our long-distance train services. As this role is based at Platform 10 Roma Street Station, you will primarily work on board our Spirit of Queensland (Brisbane to Cairns), the Westlander (Brisbane to Charleville) and Rockhampton Tilt Train (Brisbane to Rockhampton) services where you can expect to be away for up to 4 days at any given time.
Your direct line manager will be the Operation Coordinator Brisbane however whilst working on board you will be directed by the Passenger Services Supervisor or the Passenger Services Coordinator as you work closely with up to 10 other team members consisting of other Customer Service Attendants or Passenger Attendants.
Roles / Hours:
The Customer Service Attendant (Relief) position is a permanent full-time opportunity however it is not on a liked roster. This means that you can expect to find out your roster 1 week in advance so flexibility with hours is key in this role. If you are not rostered to work on board the train you will assist with Station Assistant duties (Customer Service and complete general cleaning duties) at Platform 10 Roma Street.
You will be required to work a variety of days and nights which will include weekends, public holidays and overnight shifts on a rotating roster.
Why join our team?
• An annual salary of $64,500 + 12.75% super + applicable penalties and allowances
• Opportunity to explore the beauty of regional Queensland on your lay over
• Work within a supportive team environment with potential for career progression
• Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs
• Two weeks of paid training upon commencement which will be split between Brisbane and Rockhampton with additional on the job training and support provided
About the role:
• Create a memorable onboard customer experience
• Food and beverage service including in the galley and trolley service – this includes ensuring that food hygiene practices are met and taking payments
• Manage the storage, preparation and cooking of food and beverage items
• Assist with general cleaning duties and handling of customer luggage
• Ensure the safety and well-being of our passengers by reporting any operational issues
• Assist the Passenger Services Supervisor or Passenger Services Coordinator with any assistance required
For full position responsibilities please read this Position Description.
About you:
We are looking for a resilient and adaptable individual who thrives in a team and fast-paced environment with exceptional Customer Service skills. In addition to this you will have:
• Previous experience providing face to face Customer Service. Relevant tourism, transport or hospitality industry experience is highly advantageous
• Strong work ethic and willingness to go the ‘extra mile’
• Exceptional communication skills
• An ability to think on your feet and respond to the unexpected – you thrive under pressure
• Sound cash management skills
• A safety conscious attitude
• Ability to undertake occasional heavy lifting (up to 20 kgs)
Candidates will also need to currently hold or be willing to obtain the below certificates prior to employment:
• Responsible Service of Alcohol (RSA)
• Food Hygiene
Please apply to Customer Service Attendant (Relief) - Brisbane (7844) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Thursday 13th of June 2024.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution– Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.
