AddressAre you ready to embark on a rewarding career in the dynamic world of health insurance?
Our client, a market-leading health insurance company is on the lookout for enthusiastic individuals to join their expanding Customer Care team in Parramatta.
If you're passionate about making a difference, providing exceptional service, and working in a fast-paced environment, this opportunity is for you!
Start date is the 22nd July for training.
Set shifts and rotating roster also available.
Key Responsibilities:
As a Customer Care Representative, you will:
- Handle high-volume inbound calls from current or new customers
- Assist customers with pricing inquiries, policy information, product details, and general questions
- Provide exceptional Customer Service while adhering to company guidelines and standards
- Liaising with internal and external stakeholders and health professionals regarding insurance policies
- Work collaboratively with your team to achieve and exceed performance targets and KPIs
To excel in this role, you should have:
- Previous call centre experience is a plus, but not mandatory
- Exposure to targets or KPI's in a professional working environment
- Strong communication skills with a friendly and empathetic demeanour
- A passion for helping people and a commitment to delivering outstanding service
- The ability to work effectively in a fast-paced environment
- A proactive attitude and a willingness to learn and adapt
- Career Growth: Be part of a company that values your growth and development. With ample opportunities for advancement within the organisation, you can build a long-lasting career in the insurance industry
- Training and Support: Comprehensive training and ongoing support to help you succeed. Whether you're new to the insurance industry or looking to enhance your existing skills
- Positive Work Environment: Join a friendly and collaborative team that values diversity, inclusion, and teamwork
If you're ready to embark on an exciting career journey and make a positive impact on the lives of our clients, we want to hear from you! To apply, please submit your resume via the "Apply" option on this page.
Additional information
- Join one of Australia's leading health insurance providers
- Based in Parramatta- brand new offices right beside the train station
- $58 - 65k + Super depending on experience. Start date 22nd July 2024
