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Form of workJoin our Customer Service team!
Due to rapid growth our company is looking for a number of Customer Service superstars seeking experience within the Construction & Insurance industry!
ABOUT RIZON:
We CARE And Deliver – Our Customers Are Really Everything. At Rizon, we understand and empathise to help build a relationship with our stakeholders.
With over 30 years of building expertise and a solid history in the insurance repair, general construction and building maintenance sectors, Rizon has a focus on delivering high quality personalised service to all customers.
Safety Is The Foundation We Build Upon - We don’t take short cuts when it comes to the safety of ourselves and others. Our actions, decisions and priorities demonstrate disciplined execution. We don’t walk past issues and look to resolve them in a constructive manner.
ABOUT THE ROLE:
As a Customer Service Consultant, you will be working in a fast paced collaborative environment as a pivotal member in our Client Services Team. Our Customer Service Consultants possess a can-do attitude, are well organised, and always bring their side of fun.
Our People Are Our Business – Our team members are our greatest strength. We believe that each individual plays an important role in our success. At Rizon, we demonstrate respect for one another, have each other’s backs and grow together.
Located in Milton, we are close to all forms of public transport.
We currently have Full Time, Fixed Term & Casual positions available.
Do The Right Thing – It’s non-negotiable. We always act with honesty and integrity for the benefit of team members and for our customers. We understand that trust is earned, and we do all we can to earn it.
WHAT YOU WILL DO IN THE ROLE:
- Proactively monitor and process claims to ensure all tasks are completed to a high standard and meeting KPI requirements
- Communicate with customers effectively within required timeframes to provide accurate information throughout the claim cycle
- Liaising with key stakeholders including property owners, Insurers, Loss Adjusters and internal staff
- Answering phones and providing exceptional Customer Service
- Review work orders and action requests to internal and external partners.
- Maintain and update customer information into claims database system, comprehensively and accurately.
- Data entry and general administrative duties as directed.
- Undertake other tasks as reasonably requested from time to time as required.
Our Attitude & Passion Drive Success - We take ownership for the way that we execute. We are tenacious and show perseverance when facing challenges. We understand that the energy that we bring is infectious and strive to be a positive influence on others. We identify opportunities for improvement, desire to be better and celebrate success.
WHAT SKILLS YOU WILL BRING:
- Highly competent in Microsoft applications: Outlook, Word, Excel.
- High Attention to detail and accuracy
- Excellent communication skills, including a professional phone manner
- Demonstrated Customer Service skills.
- Strong time management skills with an ability to coordinate several priorities at any one time with a calm and professional approach
- A positive and proactive attitude
- Ability to thrive in a team environment
We Are Stronger Together - We know that the whole is greater than the sum of its parts, and that the key to success is everyone moving forward together. We embrace diversity and recognise that wisdom and prior experience are better shared. We understand that we have our own objectives but put personal agendas aside for the good of the group.
WHAT YOU WILL GET IN RETURN:
- All-inclusive team culture where our people feel valued, respected, and empowered
- Career and development opportunities
- Role reward and recognition
Our People Are Our Business – Our team members are our greatest strength. We believe that each individual plays an important role in our success. At Rizon, we demonstrate respect for one another, have each other’s backs and grow together.
If you would like to hear more about this exciting opportunity please contact *******@rizon.com.au
