Customer Services Consultant | Merrimac

Customer Service Consultant 

Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and welcoming team?

The Opportunity

Exciting opportunity for a dynamic, experienced Administrator to partner with our dynamic and passionate care home leadership team at our Merrimac Care Home. Your role known across Bupa as the Customer Service Consultant, is crucial to the success of the operation of the home. Supporting the employee experience, you will work across the following functions; rostering and pay, training/compliance and Human Resources.  

Some of your duties will include;

• Supporting Recruitment Activities
• Staff rostering including HR administration support
• Payroll support
• Shared reception duties as the face of the Care Home

About You

• Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition

• Minimum of a Cert III in Business Administration or equivalent experience
• Previous experience gained in a similar Business Administration role
• Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up
• Intermediate to advanced skills across the MS Office Suite
• Highly developed organisation and time management skills – prioritisation and self-direction is key in this role 
• Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous

What’s in it for you?

• We set you up for success from the get go with our dedicated Induction program
• Supportive, collaborative, and caring team culture
• Continual learning and development opportunities
• Discounts on Bupa Products – insurances, optical, dental
• Exciting benefits on offer from our Bupa Partners
• Internal transfers across our care homes

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

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