Address
Form of workStart your new year on a new career pathway within Financial Services!
Your new company
This position is with a well-established Australian customer-owned Bank, based at their new Contact Centre office in Brisbane Inner City.
Your new role
As a Customer Service Consultant based in a Contact Centre, you will be responsible for handling high volume inbound calls/enquiries and transactions as well as outbound follow-up activity (communication via calls predominantly, emails, live chat). You will provide support to customers within the Personal Banking space, handling customer enquiries regarding; opening accounts, internet banking, debit or credit cards, payments/transfers, fraud, foreign exchange, Insurance. Ultimately, you will be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions.
Further details;
- Start Date: 11th March 2024
- Employment Type: Full Time, Permanent
- Work Hours: Monday - Friday morning and afternoon shifts between the hours of 7:30am - 8pm, with a Rotational Saturday 9am - 2pm shift.
- WFH flexibility: 2 days work from home post training
- Location: Brisbane Inner City
- Training: 6 week training program
What you'll need to succeed
- Proven recent Customer Service experience
- Proven experience working in a fast-paced role
- Strong Communication/Interpersonal & Computer skills
What you'll get in return
- Salary package of $57k - $60k + 13% Super
- 2 days work from home
- Career growth progression
- Supportive and social workplace culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
