Customer Service Consultant

Customer Service Coordinator - hybrid WFH and the Braeside office

A workplace that believes in offering encouragement and support allowing the team to perform at their best and work together.

Providing exceptional Customer Service comes naturally to you and you enjoy being the first point of call for customer enquiries. You are always one step ahead.

The role includes:

• Managing the relationship with the customer from beginning to end ensuring the process is seamless.
• Responding to customer inquiries promptly and professionally via phone and email.
• Providing accurate and detailed information about products, services, rates, and policies.
• Assisting customers in selecting appropriate solutions based on their needs.
• Problem solving by addressing any customer concerns and resolving any issues that may arise.
• Maintaining accurate and up-to-date records and customer information.

What you can bring:

• A few years' experience in a customer focused role - in the equipment hire industry would be an advantage but not essential
• Your enjoyment of working with customers over the phone and via email
• Ability to work autonomously as well as a part of a team.
• A proven track record for exceptional Customer Service
• Outstanding interpersonal, written, and verbal communication skills
• Ability to work in a fast-past paced environment. Possess problem solving skills.
• You are comfortable taking the initiative and working autonomously.
• Have a sense of urgency in all tasks.
• Have strong computer skills - working knowledge of Salesforce would be great but they provide extensive training

What is on offer for you:

• Hybrid working model - Mon-Wed Braeside office and Thurs/Fri WFH
• Monday to Friday - rotating rosters every 2 weeks between the hours 6:30am - 8pm. No weekends!
• Great team to work with.
• A competitive base salary dependant on experience $68K - $70K plus 11.5% super plus an annual bonus if KPI's are met.
• The opportunity to work for a well-established and secure organisation.
• Fun activities throughout the year like Christmas in July.
• On-going training and development.

If you are passionate about delivering outstanding Customer Service and thrive in a fast-paced environment, we encourage you to apply.