AddressAt TelstraSuper our employee experience is created through our caring and collaborative community, the deep and rewarding career experiences on offer and our close connection to our members. With diverse and inclusive teams, it’s the difference that counts that helps us deliver a great member experience and engagement among our people.
TelstraSuper is an award-winning fund with more than $25 billion funds under management and recently received the 2023 Chant West Award for Pension Fund of the Year, for the second year running.
The Opportunity
TelstraSuper’s Member Contact Consultants are dedicated to making a positive impact and enhancing the experience for our members. They deliver exceptional service, leveraging their technical expertise and knowledge of funds across various communication channels, including inbound and outbound call centre, web chat, and email.
We have an exciting opportunity for a Member Contact Consultant to join our team. Reporting directly to the Manager - Member Contact Centre, this role involves a diverse range of responsibilities:
- Handling inbound and outbound calls
- Responding to emails, webchat and other web-service inquiries
- Initiating outbound calls to support member campaigns
- Engaging with members face-to-face
Work Schedule:
The team operates Monday to Friday, with two shifts available: 8:30 am - 5:00 pm or 9:30 am - 6:00 pm.
Our hybrid work arrangement allows you to work from the office on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work from home on Mondays and Fridays.
About You
We are looking for a Member Contact Consultant who has a professional, warm and engaging phone manner. You take pride in maintaining a high level of accuracy and compliance with exceptional written and verbal communication skills. You have a strong team-first mentality, have an ability to display empathy and can calmly deal with difficult enquiries, providing first call resolution for our members.
Additionally, you have
- RG146 Superannuation qualification (Desired)
- Contact centre experience ideally within Superannuation or Financial Services
TelstraSuper Experience
We’re an Employer of Choice for Gender Equality (WGEA) and believe you should be able to bring your whole self to work so you can be your best every day. We offer a range of benefits to support your work and life including:
- Flexible working and leave options
- Development and learning opportunities to grow yourself and your career
- Health and wellbeing support including flu shots and skin checks
- Discounts through our partners including Telstra
To be eligible to apply, you are an Australian or New Zealand citizenship or have permanent residency status.
Applications close: Friday 17th of May 2024
No agencies please. TelstraSuper will not accept unsolicited resumes from any source other than directly from a candidate.
www.telstrasuper.com.au
