Customer Service Consultant

Are you passionate about providing exceptional Customer Service and making a real impact in people's lives? We are seeking dedicated Customer Care Consultants to join this dynamic Call Centre team located in state-of-the-art offices in Parramatta. This is a fantastic opportunity to be part of a supportive and positive work environment where you can grow and develop your career with a national financial services firm!

ABOUT THE ROLE

We're seeking dedicated individuals for multiple permanent roles starting on Monday, 22nd July 2024. You'll work on-site located a short stroll from Parramatta station but can also enjoy the flexibility of working from home 3 days per week once the training period ends. 

**Please note that the training period runs for 4 months and will be full-time in the office from 8.45 am to 5 pm

Become part of a cohesive  team that operates in a work environment unlike the conventional call centres or contact centres. While the tasks you'll handle share some similarities with those in traditional settings, working within our close-knit team offers a unique and rewarding experience, offering great Customer Service to inbound callers.

There are two shift options detailed below. Please be prepared to select a preference:

Option A - Rotational Shifts

• 37.5 hour week
• Monday to Friday with a shift every second Saturday (7.5 hour days)
• Shift Times : 7:45-16:00, 8:15-16:30, 10:45-19:00, 12:00-20:15 
• 18% shift loading

Option B - Fixed Shifts 

• 37.5 hour week
• Monday to Friday (7.5 hour days)
• 9.5% shift loading
• Shift time: starting from between 8.30 am to 9 am 

DUTIES

• Must be available to start on Monday the 22nd of July, 2024
• Must not have any holiday in the 3 month training period ( 22nd July to the end of October)
• Manage a high volume of inbound calls
• Update and maintain databases 
• Troubleshoot customer issues over the phone
• Deliver top class, timely Customer Service 
• Handle challenging customer conversations with confidence

BENEFITS

• 50% subsidy on Health Insurance
• Extensive training and career development opportunities
• An extra day off for Family & Friends Day
• Hybrid working arrangements for better work-life balance
• Health and wellbeing programs
• Recognition programs to celebrate your achievements

In summary, we are seeking candidates with similar experience who can thrive both within a team and independently. Once you graduate from from the training programme you will have some flexibility to WFH 3 days per week! 

This company is known for its incredible culture, and for taking fantastic care of its employees and is a brilliant name to have on your resume! 

Requirements:

• Available to start on Monday, 22nd July 2024
• Must undergo a police and background check
• Sydney based candidates only; this is an office based role

HOW TO APPLY
Lotus People are accredited candidate experts meaning we will respond to all applicants and value our applicant experience. If this sounds like the role for you, apply now for immediate consideration!
   
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Lotus People is one of five accredited candidate experts with a candidate satisfaction score of 97% over three years. We will get back to every applicant and ensure that you have a positive experience with us.
Additional information

• Seeking call-centre, retail and hospitality Customer Service candidates!
• High-volume inbound Customer Service, $57,000 + Super, Parramatta + WFH
• Incredible team culture, career progression & beautiful offices!