Address
Form of workUsing technical expertise and a strong customer focus to ensure the very best online-store user experience, with excellent service and customer education.
Responsibilities
- Resolving, in first contact, customer enquiries received by phone, email and/or chat
- Owning complex issues to resolution, with regular progress updates to customer/s
- Promoting the benefits of using the online store, helping customers to self-serve for future purchases
- Keeping up-to-date with Industry changes to understand how SAIG products/services meet customer needs
- Identifying opportunities for new solutions and referring qualified leads from customers to Sales
- Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve
- Achieving, or exceeding, agreed KPIs so overall team goals are met for the best customer experience possible
- Processing back-office, or other customer-focused, duties to ensure customer SLAs are met or exceeded
- Actively contributing to regular team meetings and regularly attending company-wide information/training sessions
Your Experience
- Customer Service Inbound Contact Centre (Email/Online Chat, as well as Phone)
- Salesforce
- Data Entry
MS Office Basic or higher (MS Word, Excel & PowerPoint)
- ISO 9000/ISO 9001 [Desirable]
What you bring
- Working with People
- Writing & Interpreting
- Learning & Research
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures
- Adapting & Responding to Change
- Coping with Pressures & Setbacks
- Achieving Personal Work Goals & Objectives
You can enjoy
- A salary package commensurate with experience
- Access to employee benefits program, which includes
- Corporate health insurance plans
- Employee assistance program
- Opportunity to grow your capability in other programs
- Great exposure to clients
Who Are We
SAI Global Standards & Legislation helps our customers via our expertise as an established provider of global standards, technical information, and regulations. This is vital knowledge needed by companies to ensure compliance and achieve strong business performance. Our storied experience and services have solidified our reputation as a trusted standards and legislation partner.
SAI Global is a recognized leading provider of integrated risk management solutions, assurance, and property services. We help organizations protect their brands by proactively managing risk to achieve business excellence, growth, sustainability and trust.
Our recent acquisition by Intertek, a leading Total Quality Assurance provider to industries worldwide, demonstrates Intertek’s and SAI Global’s commitment to providing world-class assurance services and supporting the evolving needs of our customers and will only strengthen our combined assurance offering.
We're an equal opportunity employer and committed to creating an environment that celebrates diversity and embraces differences. We have a culture that supports family-friendly practices, flexible work arrangements and all our offices are disability accessible.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply. Applications are encouraged from suitably qualified people from all backgrounds.
