AddressMake a difference as a Sales and Service consultant.
Join the largest insurance group in Australia and New Zealand.
NRMA Insurance has been protecting what matters most for more than 90 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s largest and most iconic brands.
Your Role
We’re looking for multiple Sales and Service consultants to join our high energy team, located in our South Brisbane office.
You will be working partly in the office and at home, making for a flexible hybrid work arrangement. You’ll be the first point of contact for new and existing customers and will be focused on converting enquiries into sales and retention outcomes.
Successful candidates will work from our call centre located in South Brisbane, with a flexibility to work from home 3 days per week after training. You will work Monday to Friday with some public holidays, shifts allocated between 7:00am - 8:00pm, so you need to provide full availability to work within these hours. Rosters will be issued 4 weeks in advance.
The starting date for these positions will be 12 July 2024 with your IAG journey commencing with a comprehensive, 8-week induction (fully paid).
Please note: To work from home, you will need high speed internet connection and a private home office set up.
About You
- Previous customer experience, for example, sales, hospitality, retail and/or others.
- Have a willingness to learn, develop and self-motivate.
- Be solutions focused, with the ability to think critically and analyse specific situations.
- Basic computer skills – ability to troubleshoot basic tech.
- Experience achieving results, meeting targets and exceeding KPIs in a fast-paced environment.
ABOUT US
At NRMA you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.
IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.
All this shows up in what we offer:
- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility and support so you can live life to the full
- A certified Family Inclusive Workplace™
- Carers and parents hub and support
We’re ready for you. Apply today. Learn more about who IAG is here.
What’s next?
Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who’ll walk you through the application process, a quick assessment and a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview!
Remember to keep an eye on your emails and text messages once you’ve applied.
