AddressJoin Our Team as a Customer Service Coordinator (E-commerce)
Position: Customer Service Coordinator
Reports To: Operations Manager
About Us:
At Greenway Solutions Group, we're leaders in delivering exceptional lawn care products and vegetation management services. We pride ourselves on providing highly personalised customer experiences and innovative solutions that enhance the beauty and health of outdoor spaces.
Why You’ll Love Working With Us:
- Flexible Hours: Work from 8am to 3pm, Monday to Friday – perfect for school hours.
- Dynamic Environment: Be part of a supportive team that values innovation and customer satisfaction.
- Career Growth: Opportunities for professional development and advancement.
Your Role:
As our Customer Service Coordinator, you will be at the heart of our customer interactions, ensuring every experience is positive and personalised. You will support and manage key business operations, contributing to our sales and growth goals.
Key Responsibilities:
- Deliver outstanding Customer Service and support.
- Manage and optimise systems that enhance the customer experience.
- Contribute to strategic decision-making processes.
- Lead and participate in business projects.
- Deputise for the Operations Manager when needed.
- Oversee stock levels and procurement.
- Train and develop skills in order processing and door sales.
What We’re Looking For:
- Skills & Experience:
- Computer literacy is essential.
- Experience in customer relationship management and order processing.
- Knowledge of lawn care is a plus, but a willingness to learn is welcomed.
- Capability to manually handle stock up to 15kg.
- Attributes:
- Strong communication skills and attention to detail.
- Highly organised, efficient, and committed to completing tasks.
- Ability to remain calm under pressure and adapt to changing circumstances.
- Integrity, honesty, and a strong work ethic.
Role Highlights:
- Lead Customer Service activities ensuring a highly personalised experience.
- Manage operational systems and maintain optimal inventory levels.
- Actively contribute to company strategy and innovation.
- Enjoy incentivised bonuses for exceptional performance.
Join Us:
If you’re organised, detail-oriented, and passionate about delivering top-notch Customer Service, we invite you to apply. Be part of a team dedicated to creating the best lawn care experiences.
How to Apply:
Submit your resume and a cover letter detailing your relevant experience and why you’re the ideal candidate for this role to *****@lawnpride.com.au.
Greenway Solutions Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
