AddressCustomer Service Coordinator – World Gym Rockhampton
About World Gym Australia
World Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then!
We first came to Australia in 2008. Now we have over 40 clubs nationally with more in construction.
We offer a wide range of services to our members and are so much more than just a weight training gym. We offer group fitness, onsite childminding, and fully stocked Barbell Café and ProShop.
Job Summary: As the Customer Service Coordinator, you will play a pivotal role in ensuring the satisfaction of our members while managing various aspects of our Customer Service operations. You will be responsible for handling overdue payments, cancellations as required, merchandising of our pro shop, ordering for our ProShop and café and addressing member complaints effectively, all while maintaining a positive and engaging environment.
Job Type: Permanent part-time, 25 hours per week. Flexible hours for the right candidate.
Key Responsibilities
- Act as the primary point of contact for members, addressing inquiries, resolving issues, and providing exceptional Customer Service.
- Monitor and manage overdue payments, working with members to find suitable solutions to ensure they can continue enjoying our facilities.
- Process membership cancellations efficiently, adhering to our policies and providing necessary information to departing members.
- Handle member complaints and concerns with empathy and professionalism, striving to find swift and satisfactory resolutions.
- Lead and support a team, driving them to meet retail and Barbell Cafe KPIs.
- ProShop visual merchandising and stock ordering.
Requirements
- Proven experience in a Customer Service management role, ideally within the fitness or service industry.
- Exceptional communication and problem-solving skills.
- Leadership skills with the ability to motivate and guide a team.
- Proficiency in customer relationship management software and MS Office Suite.
- A passion for fitness and a commitment to delivering top-quality service.
Benefits
- Competitive salary and performance-based bonuses.
- Employee gym membership.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
World Gym Rockhampton is continuing to grow, and we are looking for the right Customer Service Coordinator to help us continue in the right direction.
If you're ready to lead a team and make a significant impact in the lives of our members while working in a fun and energetic atmosphere, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and your passion for Customer Service
