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SalaryOVERVIEW
We’re an online florist with a mission to put more smiles on more faces for more reasons. We’re located in a warehouse in Alexandria, and we’re proud to have a fun and positive team dynamic. However, we operate on strict deadlines and can have very high order volumes, so being focused and hard working is essential for the success of our business. We are looking for someone to join our Admin team to help dispatch flowers and assist with Customer Service. This is a job share role so we are looking for someone who has a degree of flexibility and availability that works with our existing team members. This is a casual role, but ongoing, so we are looking for someone who wants to be a long term member of the Little Flowers team.
THE MAIN RESPONSIBILITIES OF THIS ROLE ARE
Getting our message tags printed and ready for dispatch.
Organising orders by time priority, courier type and what makes the most efficient run.
Greeting couriers and ensuring they are dispatched with their flowers on time – and maintaining great relationships with them.
Dealing with order changes and various customer queries via email, social media, and occasionally via phone.
Dealing with couriers over the phone when delivery problems arise.
Taking great quality photos of our flowers and uploading them to the website and social media.
Various other duties as they arise, eg. calendar management, ordering supplies, amending daily florist schedule and working as a team to maximise sales and manage inventory.
Making the role your own – making suggestions, improving systems and collaborating with your job share partner to evolve the role over time.
DAYS AND HOURS
Initially two to three days per week (across Monday to Friday). Once trained, the role will include regular weekend work (both Saturday and Sunday) and may be up to four days per week.
Rosters are planned a month or two in advance and a degree of flexibility is required, as the needs of the business and the team can fluctuate a little from month to month.
Monday, Wednesday and Friday we have a 7am (sharp) start time. Tuesday and Thursday is a little later, starting at 8am. The shift generally finishes at 1.30pm, but can occasionally be up to 3pm. Saturday hours are 9am – 1pm; Sunday 10am – 1pm.
Occasional cover may be needed 2.30 – 6pm Monday to Friday for holidays / sick days.
Please note it’s all hands on deck for Mother’s Day and Valentine’s, so the week (and especially the day) prior, you will be needed to muck in with the team and do what’s required to make sure the day goes smoothly. This could include evening work.
WILL SUIT SOMEONE WHO…
Is good with early starts. We start at 7am sharp some days, and we’ll be relying on you to be on time every day.
Is good at troubleshooting. We won’t lie, sometimes our printer breaks, the internet won’t work and we have no phone reception! The ideal candidate would take this in their stride and help us find solutions to problems as we go.
Has good time management and is able to prioritise. We have strict dispatch times for our couriers and there’s a lot to be done each day. You’ll need to be able to keep an eye on the clock as you work and make good decisions about what to prioritise when things go awry.
Has a calm and positive attitude. The Admin role is really central to operations so bringing in a smile to work and being able to stay calm and positive when problems arise is a really important part of the role.
Has good communication skills. You’ll need to do some Customer Service in this role, so being able to communicate via email (and sometimes via phone) in a professional and friendly manner is essential.
Is comfy with and technology. We’re an online business so things change constantly – the business evolves, systems get upgraded etc, so you need to be able to adapt with us. We use MAC computers, Photoshop, WhatsApp, Google Sheets and the usual Microsoft packages. So being comfy with those is a must.
Is organised and likes systems. Because this is a job share role, it’s essential that you keep to set systems (or set up new ones when needed) and communicate well with your team, otherwise things can get very confusing!
Is ok with some repetition. At the beginning, it’ll be a steep learning curve, but after a while the right person will be able to do this job ‘with their eyes closed’ because a lot of the processes are the same every day. If you’re the right person for this job you’ll be ok with that.
Likes maps. Much of the courier assignment is automated, but you’ll need to be able to look at a map logically, ask yourself questions like ‘is that the most efficient route’ and also anticipate problems a courier might run into, so we can work out how to avoid them.
Is flexible. We will need you to be able to cover your job share partner in the event of sickness or holiday.
Likes working independently. Once you know the ropes you will be the only Admin person on shift, so you’d need to be comfortable with that.
Is available at key times (and flexible to work longer hours then). You’ve guessed it! Mothers Day, Valentine’s Day… these times of year are all hands on deck and we’d expect you to pitch in and be flexible about working longer hours at this time with the rest of the team to get the job done.
BUT IT’S NOT ALL ABOUT US
Okay, so that’s our download! But this is very much a two way street. We’d love to know what you’re looking for in a job and an employer. Tell us a bit about yourself and let’s work out if we could be a good fit for each other. We look forward to finding out more about you!
