Customer Service - Group Customer Experience Manager

Group Customer Experience Manager

Capital Transport is the largest, privately owned courier and taxi truck business. We are similar to Uber but deliver goods, not people, and our customers aren't the general public but rather businesses that need their products moved from one place to another.

Our Culture

Our culture is a key part of what makes Capital Transport a great place to be part of. We care about our people and ensure that we provide a place that promotes a fun, supportive & rewarding culture to help you achieve success. 

We strive to have a workplace that has:

• Amazing, supportive & inclusive culture
• Career progression & growth (we want to see you succeed!)
• Collaborative teams that are willing to help each other to achieve collective goals & targets.
• Free Onsite Parking 
• Casual Fridays
• Social club - fun social activities & outings
• Monthly BBQ's 

 Job Description

We are seeking a Group Customer Experience Manager to join our Customer Experience department. This is a full-time permanent position that requires a high level of attention to detail, excellent interpersonal and Customer Service skills, and the ability to work autonomously within a fast-paced team environment. This role reports directly to the Corporate Services Manager who will support you in managing the Customer Experience team.

Your responsibilities include but are not limited to:

• Managing the daily operations of the Customer Experience Department.
• Ensuring that all incoming calls to the business and informative telephone calls to clients are made within the national KPI timeframes. 
• Providing leadership, support and guidance to the Customer Experience team and minimising client attrition through providing superior service.
• Collaborate with our HR team to ensure the Customer Experience Department is adequately trained in all Company Policies.

About You

• Excellent written and verbal communication and interpersonal abilities.
• Proactive attitude for problem-solving.
• Highly attentive to detail and committed to accuracy.
• Demonstrated ability to work independently and as a part of team.
• Previous management experience desirable.

Apply now to become part of the Capital Team.