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Form of workTake out the commute with this incredible work from home full time role!
About the role:
Red Energy is on the lookout for a dedicated Customer Solutions Consultant to join our team!
You will need:
12 months of recent Customer Service experience
An appropriate work from home 'set up' with multiple screens which will help you navigate through numerous systems
A willingness to self motivate, learn and continuously develop
A strong customer focus and great communication skills
We are offering full time work from home opportunities, working on a rotating roster between 8:00am - 8:30pm Monday to Friday and 1 in 4 Saturdays between 9:00am - 5:30pm with a day off during that week.
What your day will look like:
Being the first point of contact from existing customers through inbound calls
Delivering a high level of customer experience
Variety of call types including general account enquiries, discuss offer, upgrading plans, billing enquiries and payment arrangements
Ongoing support, development and career opportunities
The Perks:
Competitive rates for your Red Energy electricity & gas bills
The option to purchase an additional 4 weeks of leave, that’s up to 8 weeks per year!
7 weeks of remote online training
Potential to earn a KPI based bonus on top of your yearly salary!
Highly driven values based company that looks after its people and where diversity is openly celebrated
About Us:
At Red Energy, we are passionate about providing award-winning Customer Service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Come join us!
If this role sounds like the role you have been looking for, apply for our June Intake now!
