AddressGUESTPIX is a leading technology start-up enhancing event experiences globally with our innovative software. As we expand, we are looking for a Customer Service Manager to oversee our growing Customer Service team. The Customer Service Manager will oversee the daily operations of the Customer Service team, providing leadership and strategic direction to ensure the highest level of customer support. This part-time role is ideal for parents returning to the workforce, seeking a position that offers flexibility around school hours. The Customer Service Manager will play a pivotal role in shaping customer interactions, contributing to product development through feedback, and enhancing team performance.
Day to day you will:
- Manage, roster, lead and support a team of casual Customer Service staff to ensure high levels of support and sales service.
- Develop systems to elevate team knowledge and efficiency.
- Act as the first point of contact for all customer inquiries, including technical support and sales.
- Represent customer feedback in product planning sessions, working closely with the technology team.
- Strategize to improve Customer Service quality and team performance metrics.
GUESTPIX isn't just another tech company. We're a vibrant start-up on an extraordinary growth journey, and we want you to be a part of it. We're passionate about creating a product that adds value and joy to people's lives, and we're looking for team members who share that passion. At GUESTPIX, you're not just an employee - you're a key part of our mission. We promise an engaging, fun, and nurturing environment, where you'll be encouraged to learn, grow, and contribute to something truly special. This is more than just a job - it's an opportunity to be part of a revolution in how people share and experience their special moments.
WHAT IT TAKESWe’ll be honest, team fit is key to the success of our Customer Service Manager!
If you’re ready to hit the ground running and bring your positivity, can do attitude and passion for improvement, a career at GUESTPIX could be for you!
You work well in a team or autonomously and you are engaging, confident and flexible in your working style. You have strong attention to detail, and time management skills.
Your background includes:
- Experience in managing and leading teams, preferably in a tech-focused environment.
- Strong grasp of technology products with quick learning abilities for new systems.
- Superior communication skills for effective team and customer relationship management.
- Robust problem-solving abilities to address issues and enhance customer satisfaction.
- Previous experience in Customer Service management, particularly with tech products.
Beyond experience, you are:
- Capable of motivating and leading a team in a positive and efficient manner.
- Self-driven with the ability to manage duties independently in a dynamic start-up setting.
- Adaptable, able to handle multiple responsibilities and adapt to changing business needs.
- Committed to delivering outstanding Customer Service and improving user interactions.
Great! To apply, send your resume along with a cover letter to *****@guestpix.com letting us know why you are our Customer Service Manager.
