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Form of work Permanent role within a dynamic customer service team
Unique products and services with a global reputation and footprint
Rare opportunity to join an iconic WA organisation
ABOUT US
The Perth Mint is an iconic Western Australian organisation operating on a truly global scale.
Situated in East Perth for more than 123 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key player in the precious metals markets around the world. Our reputation is built on the outstanding quality of our products supported by exceptional customer service.
The Perth Mint provides an energetic and dynamic work environment and is dedicated to delivering the highest level of customer service to our diverse customer base.
Here at The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matter, striking the right work-life balance with compassionate team benefits.
ABOUT YOU
As an experienced Customer Service Manager, you will lead the wholesale and retail customer service function to provide an efficient and effective service to our stakeholders.
Your role as a Customer Service Manager :
Lead and manage a team of Customer service officers within Minted products at both a wholesale and retail level.
Ensure orders are processed efficiently and accurately and payment is received before products are shipped.
Set up of customers in D365; ensuring that an Agreement is in place, and the verification and approval compliance with AML/CTF.
Sign off on all items set up in D365 and ensure that all trade agreements set up in D365 are approved.
Develop, implement, maintain, and continuously improve procedures and processes to improve customer experience.
Approve all wholesale and retail sales orders in D365.
Monitor daily inventory value to ensure it is within the insurance limit and arrange stock replenishments.
Authorise and manage the release of products to customers.
Reconcile daily the inventory against D365’s overseas secured storage facilities.
Sign off all storage invoices for payment.
Ensure any reporting employees or contractors, as far as is practicable, are not exposed to hazards either physical or psychological, while working.
We would love to hear from people with:
Extensive experience in customer service or retail.
Demonstrated leadership experience.
Strong communication and relationship building skills, with a collaborative team centric approach
Strong problem-solving skills and sound judgement, including during times of pressure
Ability to use data analytics and reporting on key performance indicators
We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the above requirements, have an outgoing personality and solid work ethic, please send your application for consideration. Only suitable candidates will be contacted.
We have some amazing benefits :
Flexible work including purchased leave, leave at half pay and access to pro-rata long service leave
Paid and unpaid parental leave
Training and development
Competitive salaries and employee discounts
Charity and volunteer initiatives
Income protection after an accident or illness
Health and wellness programs, including an Employee Assistance Program
Salary sacrifice – superannuation contributions.
Applications close on 15 April 2023. The Perth Mint reserves the right to close applications prior to this date.
Candidates must have the right to work in Australia and pass our national security check.
Our Commitment to Inclusion:
Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.
We encourage applications from a range of candidates, including, Aboriginal and Torres Strait Islander people, people with disability, people of all gender identities, youth, seniors, the LGBTQI+ community and people from culturally and linguistically diverse backgrounds.
Applicants with a disability who require adjustments in the recruitment process, are welcome to contact recruitment@perthmint.com.
To learn more about our diversity and inclusion initiatives please visit our website.
