Customer Service Manager - Cairns

About Our Client:

Our client is a leading international brand specializing in outdoor and active lifestyle products. Renowned for their high-quality equipment and apparel, our client is dedicated to enhancing the adventures of outdoor enthusiasts around the globe. Their product range spans various activities.

Job Overview:

We are seeking an experienced and dynamic Customer Service Manager to join our client's team. The ideal candidate will possess a passion for the outdoors, specifically boating and fishing, and have a proven track record in managing Customer Service operations. This role requires a strategic thinker who can enhance customer satisfaction, drive service improvements, and lead a team to deliver exceptional service experiences.

Key Responsibilities:

• Lead, mentor, and develop a team of Customer Service representatives to ensure they provide outstanding service and support.
• Implement strategies to enhance the customer experience, focusing on the needs and expectations of outdoor enthusiasts, particularly in boating and fishing.
• Handle escalated customer issues and work closely with other departments to ensure timely and satisfactory resolutions.
• Develop training programs to enhance the skills and knowledge of the Customer Service team, ensuring they are well-equipped to support the brand’s diverse product range.

Qualifications:

• Previous Retail Management Experience 
• Passion for outdoor activities, particularly boating and fishing.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal abilities.
• Proficiency in Customer Service software and CRM systems.

Benefits:

• Competitive salary up to $70,000 + Super, and performance-based incentives.
• Opportunities for professional development and career advancement.
• Discounts across multiple brands.
• A collaborative and supportive work environment.

If you're passionate about the outdoors and retail, and you possess the skills and qualities we're looking for, we want to hear from you! Hit Apply Now or call Jamie Williams on 07 3214 3***.

JOB REFERENCE #3801475

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