AddressJob Description:Customer Service Manager – Service Based Contracting Company
Position:Customer Service Manager
Industry: Electrical and Plumbing Contracting
Location: Hybrid (Work from Home & Occasional Office Training)
On-Call Compensation: Negotiated additional fixed rate salary for after-hours availability [Optional].
Employment Type: Full-Time
About Us:
MSC Pty Ltd specialises in the electrical maintenance service sector, delivering innovative solutions across residential, commercial, and industrial sectors. We are committed to providing exceptional Customer Service and maintaining high standards of operational efficiency.
Role Overview:
We are seeking a dedicated and dynamic Customer Service Manager to join our team. This role requires a proactive individual with excellent organisational skills to manage customer interactions, and bookings. The Customer Service Manager will be integral to our operations, ensuring efficient communication between clients and contractors, managing bookings, and maintaining comprehensive records. The ideal candidate will possess a blend of Customer Service, sales, and administrative expertise.
Key Responsibilities:
Customer Interaction: Answer calls, book jobs with detailed information provided by clients, and liaise with applicable contractors to manage schedules and any necessary rescheduling. Maintain meticulous records of all interactions and events related to job cards.
Manage Scheduling: Coordinate schedules with contractors and handle any necessary rescheduling of bookings.
Payment Processing: Apply payments to job cards and contact customers to provide pricing structures as given by technicians on site.
Email Management: Monitor incoming emails from lead generation and existing customers, ensuring all necessary documentation and information is provided promptly.
Sales & Communication: Exhibit strong verbal and written communication skills, with sales experience being advantageous.
Administrative Tasks: Manage company fleet vehicle registrations, insurances, and other administrative duties. Make notations on job cards to maintain meticulous records of all interactions and occurrences.
Hybrid Work: Primarily work from home, with occasional requirements to attend office training sessions.
Requirements:
Minimum of two years of experience in Customer Service, preferably in a similar role.
Proficiency in Microsoft Office, and Outlook.
Strong organisational and multitasking abilities.
Excellent decision-making skills and the ability to work independently as well as in a team.
Exhibit strong verbal and written communication skills.
Preferred Qualifications:
Previous experience in the electrical or similar trades.
Technical proficiency with intermediate skills in Microsoft Word, Excel, and Outlook.
Benefits:
Competitive salary with performance-based bonuses.
Opportunities for career growth and salary advancement.
A dynamic and collaborative team environment.
Fixed-rate compensation for after-hours phone availability, as per a negotiated agreement [Optional].
A supportive work environment with continuous comprehensive training is provided.
Application Process:
If you are a motivated and experienced professional seeking a challenging and rewarding role within a growing company, we encourage you to apply. Join us in delivering outstanding service to our clients and making a significant impact in the electrical contracting industry.
