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Job description
As part of icare's major reset to improve recovery and return to work outcomes for injured workers, DXC has now commenced workers' compensation claims management in New South Wales.
Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.
As Customer Service Manager, you will demonstrate a commitment to customer satisfaction about internal and external customers in all activities and act as a role model for DXCs values. This role will encompass both a hands-on and strategic focus, all while driving continuous improvement across the service space.
Responsibilities and Duties
You will need a natural ability to proactively establish, maintain and grow relationships with clients, providers and stakeholders; you will be passionate about helping a diverse range of people to enhance their lives and be capable of adhering to policies and procedures and you will have the ability to use creativity and initiative when sourcing employment opportunities for clients.
Relevant tertiary qualification in business or related discipline; or equivalent experience
Proven people management experience
Experience analysing and interpreting statistical and performance-related data
Ability to coach and guide staff, improving output and delivering outcomes
Strategic ability and planning and execution skills
Sound understanding of crucial agent remuneration drivers
A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles
Commitment to the philosophy of a case management model of practice
Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite, claims management systems
Required skills, experience and qualifications
Workers Compensation Insurance Policy, legislation and associated compliance issues (preferred)
A solid understanding of the NSW Workers Compensation system (ideal)
Experience with coaching
Managing complaint management and resolution outcomes
Building on process improvements/efficiencies
About DXC
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Your working environment
Our 'people first' mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.
No matter where you are located, you'll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
We are an equal-opportunity employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
